Articles by Ritoban Mukherjee, Contributing Writer - Software

Ritoban Mukherjee is a tech and innovations journalist from West Bengal, India. These days, most of his work revolves around B2B software, such as AI website builders, VoIP platforms, and CRMs, among other things. He has also been published on Tom's Guide, Creative Bloq, IT Pro, Gizmodo, Quartz, and Mental Floss.

Articles by: Ritoban Mukherjee

Friday website builder homepage screenshot

Friday website builder review 2025

By Ruby P. Jane last updated 29 June 25

Recommended

Friday offers powerful website building with excellent templates and SEO tools, but its single $50/month plan may deter budget-conscious users.

screenshot of elementor AI website builder homepage

Elementor website builder review 2025

By Ritoban Mukherjee last updated 27 June 25

Updated Elementor is a popular WordPress page builder offering visual design tools, extensive templates, and professional features for creating custom websites.

Web.com website builder review 2025

By Ruby P. Jane last updated 27 June 25

Updated Web.com offers beginner-friendly website building with AI tools, but limited customization and high renewal costs may deter some users.

screenshot of IONOS website builder in use

IONOS website builder review 2025

By Mirza Bahic last updated 26 June 25

Updated IONOS offers budget-friendly website building with AI assistance, perfect for beginners but limited in design flexibility and customization options.

Jimdo website builder review 2025

By Ruby P. Jane last updated 26 June 25

Updated Strong in some areas, weak in others, Jimdo is likely to divide opinion. If your needs are simple, it's worth a closer look.

I tested Saily eSIM and found the security features to be game changer for every traveler

By Ritoban Mukherjee last updated 23 June 25

Looking for an eSIM provider that’s fast, affordable, and secure? Saily, from the company behind NordVPN, provides secure and reliable coverage at great prices.

Someone typing at a keyboard, with an ecommerce shopping cart symbol floating in the air.

How to grow your ecommerce business with AI

By Ritoban Mukherjee published 17 June 25

Leverage the power of AI to grow your online store

screenshot of Squarespace AI website builder

How to launch an ecommerce store using AI

By Ritoban Mukherjee published 17 June 25

AI tools have made ecommerce more accessible than ever. Learn how you can use AI to launch an online store with the best possible results.

Best benchmarks software of 2025

By Ritoban Mukherjee last updated 10 June 25

Updated We list the best benchmarks software, to make it simple and easy to test your hardware performance against the listed specifications.

Person in a call center using a voip phone.

Best business phone system of 2025

By Ritoban Mukherjee last updated 28 May 25

Updated We list the best small business phone systems, to make it simple and easy to set up and manage an affordable phone system with advanced features.

I just tested the UENI website building service and think it's a great option for time-strapped small businesses

By Ritoban Mukherjee last updated 22 May 25

Updated What's new in the current version of UENI's website builder?

I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity

By Ritoban Mukherjee published 22 May 25

SysAid offers strong IT service management with AI, customizable workflows, and full asset tracking for mid-sized teams.

I tested Flexera and was impressed us with its approach to managing software assets across on-premise and cloud environments

By Ritoban Mukherjee published 22 May 25

Flexera offers IT asset management with excellent license optimization and cloud cost control. However, its complexity may challenge smaller businesses.

I tested Asset Panda and found it provides powerful customization and mobile app features for all business sizes

By Ritoban Mukherjee published 22 May 25

A flexible, straightforward, cloud-based asset tracking solution with unlimited users and many customization options, but its pricing is unclear.

I tried out Ezo, and found it to be a reliable asset management experience with easy-to-use features

By Ritoban Mukherjee published 22 May 25

A flexible asset management solution that simplifies inventory tracking and offers strong reporting tools, though the mobile app has some limitations.

I tested Zluri and found it delivers complete SaaS management, with excellent discovery tools, security, and cost-saving features

By Ritoban Mukherjee published 21 May 25

Zluri offers strong SaaS management with great visibility, cost savings, and automated workflows. However, setting it up takes time and resources.

I tested ServiceNow and found it offers a powerful and comprehensive ITSM platform ideal for larger organizations

By Ritoban Mukherjee published 21 May 25

An all-in-one enterprise service management platform with strong automation. But it comes with a steep learning curve and high costs for small businesses.

I tested Spiceworks and found it offers great functionality for a free help desk tool, making it perfect for SMB IT teams

By Ritoban Mukherjee published 21 May 25

A free yet user-friendly IT help desk solution with strong ticketing features. But it includes ads and may have some performance issues.

I tried ManageEngine ServiceDesk Plus and found it offers great features for large organizations

By Ritoban Mukherjee last updated 21 May 25

ManageEngine ServiceDesk Plus is aimed at large organizations that need serious ITIL features.

I tested HappyFox Help Desk and found A powerful and easy to use system that isn’t as competitively priced as it once was

By Ritoban Mukherjee last updated 21 May 25

HappyFox delivers a comprehensive customer support solution with a customizable interface, if you can pay the price.

I tested NinjaOne, and found it offers a great mix of power and simplicity for IT teams handling many endpoints

By Ritoban Mukherjee last updated 20 May 25

A strong, feature-rich, easy-to-use IT management platform that shines in remote monitoring, patch management, and automation.

I tested Jira Service Management, an ITSM platform with powerful service management capabilities, excellent workflow automation, and request tracking

By Ritoban Mukherjee last updated 20 May 25

Jira Service Management is an IT support solution that integrates with other Atlassian products to provide a sophisticated platform for those providing IT support and software services.

I tested Kayako, a solid help desk platform with strong ticketing and collaboration features - but watch out on for the pricing

By Ritoban Mukherjee last updated 20 May 25

Updated Kayako is one of the best helpdesk software solutions we've seen but it is not without its drawbacks

I tried Zoho Desk, a great value help desk with strong features and competitive pricing

By Ritoban Mukherjee last updated 19 May 25

Updated Zoho Desk overflows with features but the ease of use and support are areas of concern.

I tested Hiver, a good Gmail-integrated help desk solution but with limited customizations

By Ritoban Mukherjee last updated 19 May 25

Can you really manage your whole help desk from Gmail?

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