Ritoban Mukherjee

Ritoban Mukherjee

Contributing Writer - Software

Ritoban Mukherjee is a tech and innovations journalist from West Bengal, India. These days, most of his work revolves around B2B software, such as AI website builders, VoIP platforms, and CRMs, among other things. He has also been published on Tom's Guide, Creative Bloq, IT Pro, Gizmodo, Quartz, and Mental Floss.

Articles by: Ritoban Mukherjee

Fingers typing on a keyboard.

Best benchmarks software of 2025

By Ritoban Mukherjee last updated

Updated We list the best benchmarks software, to make it simple and easy to test your hardware performance against the listed specifications.

Person in a call center using a voip phone.

Best business phone system of 2025

By Ritoban Mukherjee last updated

Updated We list the best small business phone systems, to make it simple and easy to set up and manage an affordable phone system with advanced features.

Shopify

Best alternative to Shopify of 2025

By Ritoban Mukherjee published

Shopify dominates the ecommerce space, but can frustrate users with high fees, limited customization, and app dependency. Here are some top alternatives.

Squarespace

Best alternative to Squarespace of 2025

By Ritoban Mukherjee published

Squarespace's design-first approach has its limitations. Here are a few alternatives offering more flexibility, better pricing, and advanced features.

UENI website builder home page

I just tested the UENI website building service and think it's a great option for time-strapped small businesses

By Ritoban Mukherjee last updated

Updated What's new in the current version of UENI's website builder?

SysAid

I tested SysAid and found it offers traditional ITSM features with new AI tools that boost productivity

By Ritoban Mukherjee published

SysAid offers strong IT service management with AI, customizable workflows, and full asset tracking for mid-sized teams.

Flexera

I tested Flexera and was impressed us with its approach to managing software assets across on-premise and cloud environments

By Ritoban Mukherjee published

Flexera offers IT asset management with excellent license optimization and cloud cost control. However, its complexity may challenge smaller businesses.

Asset Panda

I tested Asset Panda and found it provides powerful customization and mobile app features for all business sizes

By Ritoban Mukherjee published

A flexible, straightforward, cloud-based asset tracking solution with unlimited users and many customization options, but its pricing is unclear.

Ezo

I tried out Ezo, and found it to be a reliable asset management experience with easy-to-use features

By Ritoban Mukherjee published

A flexible asset management solution that simplifies inventory tracking and offers strong reporting tools, though the mobile app has some limitations.

Zluri

I tested Zluri and found it delivers complete SaaS management, with excellent discovery tools, security, and cost-saving features

By Ritoban Mukherjee published

Zluri offers strong SaaS management with great visibility, cost savings, and automated workflows. However, setting it up takes time and resources.

ServiceNow

I tested ServiceNow and found it offers a powerful and comprehensive ITSM platform ideal for larger organizations

By Ritoban Mukherjee published

An all-in-one enterprise service management platform with strong automation. But it comes with a steep learning curve and high costs for small businesses.

Spiceworks

I tested Spiceworks and found it offers great functionality for a free help desk tool, making it perfect for SMB IT teams

By Ritoban Mukherjee published

A free yet user-friendly IT help desk solution with strong ticketing features. But it includes ads and may have some performance issues.

ManageEngine ServiceDesk Plus

I tried ManageEngine ServiceDesk Plus and found it offers great features for large organizations

By Ritoban Mukherjee last updated

ManageEngine ServiceDesk Plus is aimed at large organizations that need serious ITIL features.

Website screenshot for HappyFox

I tested HappyFox Help Desk and found A powerful and easy to use system that isn’t as competitively priced as it once was

By Ritoban Mukherjee last updated

HappyFox delivers a comprehensive customer support solution with a customizable interface, if you can pay the price.

NinjaOne

I tested NinjaOne, and found it offers a great mix of power and simplicity for IT teams handling many endpoints

By Ritoban Mukherjee last updated

A strong, feature-rich, easy-to-use IT management platform that shines in remote monitoring, patch management, and automation.

Jira Service Management

I tested Jira Service Management, an ITSM platform with powerful service management capabilities, excellent workflow automation, and request tracking

By Ritoban Mukherjee last updated

Jira Service Management is an IT support solution that integrates with other Atlassian products to provide a sophisticated platform for those providing IT support and software services.

Kayako

I tested Kayako, a solid help desk platform with strong ticketing and collaboration features - but watch out on for the pricing

By Ritoban Mukherjee last updated

Updated Kayako is one of the best helpdesk software solutions we've seen but it is not without its drawbacks

header image with Wix, Hostinger and GoDaddy logo on a blue background

I’ve tested, rated, and ranked the 9 best AI website builders in 2025

By Owain Williams last updated

I'm a website builder expert and these are 9 of the best AI website builders on the market in 2025.

Website screenshot for Zoho Desk

I tried Zoho Desk, a great value help desk with strong features and competitive pricing

By Ritoban Mukherjee last updated

Updated Zoho Desk overflows with features but the ease of use and support are areas of concern.

Hiver

I tested Hiver, a good Gmail-integrated help desk solution but with limited customizations

By Ritoban Mukherjee last updated

Can you really manage your whole help desk from Gmail?

Freshdesk

I tested Freshdesk CRM - read what I thought of this powerful customer support center

By Ritoban Mukherjee last updated

Review Freshdesk is a powerful help desk with ticketing, live chat, and phone tools to help your business set up a customer support center.

FreshService

I tried FreshService, a simple yet powerful ITSM solution with AI features good for teams of all sizes

By Ritoban Mukherjee last updated

FreshService is a simple yet powerful ITSM solution with AI features that streamline IT operations for teams of all sizes.

screenshot of godaddy website builder homepage

GoDaddy website builder review 2025

By Mirza Bahic last updated

Updated GoDaddy website builder promises ease and efficiency. But is it the right tool to bring your online vision to life? Our latest GoDaddy website builder review breaks it down.

Tidio landing page

I tested Tidio, a live chat platform with AI chatbot features, all for a bargain price

By Ritoban Mukherjee last updated

In our Tidio review, we test its chatbot and live chat, and conclude whether it stands out from the helpdesk software crowd.

SolarWinds Service Desk

I tried SolarWinds Service Desk, and found it provides a robust ITSM solution that balances features with user-friendliness

By Ritoban Mukherjee last updated

SolarWinds Service Desk is an easy-to-use ITSM solution aimed at companies with large IT departments.

Other versions of this page are available with specific content for the following regions: