Articles by Ritoban Mukherjee, Contributing Writer - Software

Ritoban Mukherjee is a tech and innovations journalist from West Bengal, India. These days, most of his work revolves around B2B software, such as AI website builders, VoIP platforms, and CRMs, among other things. He has also been published on Tom's Guide, Creative Bloq, IT Pro, Gizmodo, Quartz, and Mental Floss.

Articles by: Ritoban Mukherjee

I tested Hiver, a good Gmail-integrated help desk solution but with limited customizations

By Ritoban Mukherjee last updated 19 May 25

Can you really manage your whole help desk from Gmail?

I tested Freshdesk CRM - read what I thought of this powerful customer support center

By Ritoban Mukherjee last updated 19 May 25

Review Freshdesk is a powerful help desk with ticketing, live chat, and phone tools to help your business set up a customer support center.

I tried FreshService, a simple yet powerful ITSM solution with AI features good for teams of all sizes

By Ritoban Mukherjee last updated 19 May 25

FreshService is a simple yet powerful ITSM solution with AI features that streamline IT operations for teams of all sizes.

I tested Tidio, a live chat platform with AI chatbot features, all for a bargain price

By Ritoban Mukherjee last updated 16 May 25

In our Tidio review, we test its chatbot and live chat, and conclude whether it stands out from the helpdesk software crowd.

I tried SolarWinds Service Desk, and found it provides a robust ITSM solution that balances features with user-friendliness

By Ritoban Mukherjee last updated 16 May 25

SolarWinds Service Desk is an easy-to-use ITSM solution aimed at companies with large IT departments.

I tried Re:amaze and found it to be a decent and affordable customer service platform, if limited on features

By Ritoban Mukherjee last updated 15 May 25

Our Re:amaze review provides the pros and cons of using this helpdesk solution, covering everything from pricing to support.

I tested Tawk.to and found it offers exceptional value as a free live chat solution

By Ritoban Mukherjee last updated 15 May 25

There's a reason why Tawk.to is so popular. Not many live chat solutions can be enjoyed for free with so few limitations.

I tested Olark, a decent, if somewhat unreliable, live chat platform

By Ritoban Mukherjee last updated 13 May 25

Olark is a simple chat tool with many features, unfortunately plagued by performance issues.

I tested Zendesk Support, an advanced helpdesk solution with some amazing features

By Ritoban Mukherjee last updated 13 May 25

Updated Zendesk offers great features backed by impressive security, but there are some areas of concern.

I tried LiveAgent and found it to be a reliable helpdesk solution for phone, email, and live chat support

By Ritoban Mukherjee last updated 9 May 25

LiveAgent brings together email, live chat, and phone support into a single platform, but social media integrations can be pricey.

I tested LiveChat, and found this premium platform lives up to its reputation

By Ritoban Mukherjee last updated 9 May 25

LiveChat may be a pricey helpdesk platform, but it offers versatile live chat, detailed reports, and great security.

Representational image of a dynamic computer network.

Best IT asset management software of 2025

By Ritoban Mukherjee last updated 8 May 25

Updated We list the best IT asset management software, to make it simple and easy to better manage your asset licensing from a single platform.

Using the Wix Video Maker app to make free videos

I found Wix's Video Maker super easy to use, but it lacks the level of flexibility most businesses need

By Ritoban Mukherjee last updated 25 April 25

Wix Video Maker is a free automated video creation tool with seamless website builder integration. Ideal for beginners, it lacks the full editing controls of a more sophisticated tool.

How good is Hostinger's customer support? We put it to the test

By Ritoban Mukherjee published 23 April 25

Hostinger offers affordable website hosting with a ton of powerful features. But how good is its support team?

How secure is a Hostinger website?

By Ritoban Mukherjee published 22 April 25

SSL certificates, DDoS protection, WordPress security enhancements - here's what security you can expect when you sign up with Hostinger.

Want to save on your Hostinger website builder subscriptions? Here is how

By Ritoban Mukherjee published 22 April 25

There are many ways to get a better deal on Hostinger Website Builder. Here's how.

How to create an online store with Hostinger

By Ritoban Mukherjee published 17 April 25

Hostinger is one of the best web hosting companies out there. But did you know that it also offers a website builder that lets you launch an online store?

Wix App Builder review

By Ritoban Mukherjee published 16 April 25

Wix App Builder offers intuitive native app creation with AI, but has ongoing subscription costs and lacks advanced options.

Wix Email Marketing review 2025

By Ritoban Mukherjee published 15 April 25

Wix Email Marketing offers an intuitive and integrated solution for basic email campaigns, but lacks advanced features found in dedicated platforms.

How good is Wix customer support? We put it to the test

By Ritoban Mukherjee published 15 April 25

Wix offers several support channels to help you troubleshoot issues, but how good are they really?

How to launch successful events on Wix

By Ritoban Mukherjee published 14 April 25

How to promote, organize, and manage your events online with Wix Events.

How to build an engaging form with Wix

By Ritoban Mukherjee published 14 April 25

Wix lets you create engaing forms for lead capture, customer support, and more.

How to make a professional business card with Wix

By Ritoban Mukherjee published 11 April 25

Wix lets you create professional business cards that you can ship to your home address, for a price.

How to build a powerful landing page with Wix

By Ritoban Mukherjee published 11 April 25

Wix offers a user-friendly Landing Page Builder that helps you create professional welcome pages in minutes.

Is Wix good for SEO? We walk you through Wix's SEO tools

By Ritoban Mukherjee published 11 April 25

A comprehensive look at Wix's powerful SEO capabilities, built-in optimization tools, and how the platform has evolved to become a serious contender for search engine optimization.

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