Omnitracs fleet tracking review

A trusted veteran fleet management provider

Omnitracs landing page
(Image: © Omnitracs)

TechRadar Verdict

A trusted brand that provides services in various countries, with perhaps too many options to choose from.


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    Trusted brand

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    Flexibility in choosing add-ons

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    24/7 direct support


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    Opaque pricing

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    Sheer amount of options could be confusing

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    YouTube and Twitter channel not regularly updated

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    Poorly rated by BBB

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Omnitracs is probably one of the oldest fleet management and GPS fleet tracking solution providers. It was established in 1998 by Qualcomm, one of the world's largest chipmakers. Since then, it has grown to manage over 1.25 million assets. The company has a global presence, with operations in over 50 countries and over 13,000 fleet clients who use its solution, creating over 500,000 routes each week.

Omnitracs provides a SaaS-based fleet management solution that aims to improve fleet reliability, routing, safety, productivity, and compliance. In addition to its long history of innovation in technology and fleet management, Omnitracs was also named one of the "Top 50 Companies for Women to Work for in Transportation."

Omnitracs: Pricing

Like many other leading fleet management companies, Omnitracs does not publish pricing and contract details online. This is likely due to the large number of additional services that they offer, which can vary in price and length of contract depending on the specific needs of the customer. In other words, the company offers a wide range of customization options, which they think can only be priced out with company contact. This can be done via a phone call or through a contact portal as the only options.

The contract terms are monthly or annual and, in some cases, longer. To get clarity on the term and minimum number of vehicles required for your business, you should contact sales. They will also answer questions about the free demo and the company's money-back guarantee. However, this information should ideally be available on the website.

Omnitracs: Features

Omnitracs, which has been in business for over three decades, provides one of the most comprehensive solutions for enterprise-grade vehicle tracking and fleet management. This solution is highly customizable and adaptable to your specific needs.

Omnitracs is a fleet management solution that can be customized to meet the needs of fleets of all sizes. However, some online reviews indicate that the company does not support fleets with fewer than five vehicles, making Omnitracs unsuitable for these very small fleets.

The software is customizable and has a tailored dashboard that allows operators to perform all the basic functions you would expect, such as fuel consumption management, route optimization, and driver safety—all with the help of an intuitive interface.

The system provides a variety of reports, including a driver report card, vehicle health and maintenance, driving behavior, fuel performance, and more. These reports provide businesses with a 360-degree view of their fleet's status and driver performance. This allows for timely coaching for drivers who need it and incentives for drivers with better performance.

Omnitracs offers a wide range of services and features, but its solution can be divided into three main products:

Omnitracs RDC (Routing, Dispatching, and Compliance): Omnitracs RDC is a platform that helps fleet operators manage all aspects of their fleet, from route planning and real-time monitoring to compliance and driver behavior. The platform uses mobile devices and backend software to provide a range of features, including route creation from orders, dispatch to mobile devices, vehicle inspection, duty status collection, and more.

The Omnitracs RDC's route optimization feature automatically calculates the most efficient route for a journey, saving businesses time and fuel while meeting customer needs. 

This dynamic system enables operators or administrators to monitor the live status of the vehicle and allows them to make changes to the route if necessary. The two-way communication between drivers and the administrator allows them to exchange important information, such as route changes, delivery confirmation, and so forth.

Omnitracs RDC also offers compliance benefits, such as Hours of Service (HoS), IFTA fuel tax, and ELD compliance. It also provides assistance to drivers during roadside inspections by allowing them to access important reports, such as driver vehicle inspection reports (DVIR), at any time. 

Some key features of the RDC are:

  • A relay telematics device that is simple to set up.
  • Connection is made easy by integration with major ERPs.
  • The management of the flow of information, the distribution of tasks, and the conformity with other internal systems.
  • Tools for business analytics and intelligent reporting.
  • Shows the day's route, including real-time GPS pings.
  • See route timelines with adjustable exceptions, such as missed delivery time windows.

Omnitracs XRS: Omnitracs acquired XRS Corporation in 2014, adding mobile capabilities to its core system. The Omnitracs XRS automatically sends diagnostic, positioning, and log data via a small plug-and-play device connected to the vehicle. The data also includes compliance-related information, such as HoS, IFTA, and DVIR. 

Omnitracs IVG (Intelligent Vehicle Gateway): The Omnitracs IVG improves driver productivity and satisfaction by keeping up with regulatory policy changes and regularly updating data even without cellular coverage. As it is focused on compliance, the hardware must be physically connected to the vehicle.

The hardwired device's display makes it simple for drivers to follow their assigned route, and it also allows them to indicate their availability for work. This technology also allows for real-time monitoring of compliance.

Omnitracs support

(Image credit: Omnitracs)

Omnitracs: Support

Omnitracs has acquired quite a few businesses during its long run as a successful enterprise, and it has dedicated helplines to cater to its customers. These help desks can be reached via email or phone every day of the year on a 24/7 basis, although, looking further, they are only available for critical issues after hours and on holidays.

The company also hosts webinars and has a number of ebooks, white papers, and case studies uploaded on its website. Omnitracs has a YouTube channel, but it is not very active, with the last video having been published three years ago. The same can be said about its X account as its last post on the platform was from last year. However, its Facebook page is quite active. 

Omnitracs: Final verdict

To sum up, Omnitracs provides a simple and user-friendly web interface that is independent of an operating system and can be used on any connected device. It also offers a wide range of services that can be customized to meet your specific business needs. However, the Better Business Bureau has rated Omnitracs as an “F” which is pretty concerning. It only gets one star, and has six complaints closed in the last 12 months. 

Further reading

Jitendra Soni

Jitendra has been working in the Internet Industry for the last 7 years now and has written about a wide range of topics including gadgets, smartphones, reviews, games, software, apps, deep tech, AI, and consumer electronics.  

With contributions from