A good way to manage large conference calls 1
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TechRadar Verdict

It only takes 10 seconds to register for a account and begin your first conference call. Besides convenience, this teleconference tool stands out for its useful chat management controls and alternative communication features, which include a virtual blackboard and hand-raising system.


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    User-friendly interface

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    Invite participants using access codes


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    Free accounts miss out on key security features

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    Limits on how many participants can share video

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Back in 2000, was one of the original free conference calling services to open for business in the USA. Since then, has become known as one of the best video conferencing software providers thanks to a feature set which includes support for up to 1,000 participants in a single call.

If you’re on the hunt for a better video conferencing platform to use in your organization, it’s definitely worth giving some thought. We’ll explain why in this video conferencing review.

Plans and pricing

Despite its name, not all services are completely free, and there are actually four separate subscription tiers: Free, Starter, Plus, and Pro. Most core conference calling features do, however, come included in the Free package, including web meetings, screen and file sharing, and access to mobile apps.

For $9.99 per month, with a two-month free trial, the Starter plan adds improved security and audio-recording features. This makes it a better option if you need to discuss important business information or revisit your discussion at a later time. 2

Plans available from (Image credit:

Like the Starter package, the $24.99 Plus plan provides access to toll-free numbers so participants can dial into your meetings at no extra charge. With this tier, the maximum number of web meeting attendees is upped to 50.

Last is the Pro plan which, for $34.99, gives you the ability to add 100 web participants. At this level of service, you get add-on features like video recording, custom hold music, and YouTube Streaming to reach a broader audience.

Features and utilities

Teleconference logistics can be a real challenge, especially when you have up to 100 web video participants, as enabled by Fortunately, this platform comes with plenty of features to make things easier, among them moderator controls. With these, you can mute all participants except one for listen-only presentations, or select a particular screen share to be pinned for all attendees. 3’s moderator controls prevent things from getting out of hand in large meetings. (Image credit:

Another helpful utility is text chat. During meetings, participants can use this to avoid interrupting a speaker or presentation when they need to ask for further details or query something. Messages can even be addressed to individual participants to minimize distractions.


When conducting our review, the initial setup time was the aspect of the platform that impressed us most. It takes less than ten seconds to create an account—just add an email address and password—and you’ll be ready to make your first conference call.

Once your account is opened, you’ll be presented with a choice to start a call immediately or schedule one for a later time. Meetings open more-or-less instantly, depending on the quality of your connection, and you can invite participants by sharing a link or else a phone number and access code. 4

The setup process is easy and frustration free. (Image credit:

Interface and performance

You can access online video chats via your browser or through mobile apps on devices running iOS and Android. Whichever way you choose to use the platform, you’ll get access to a nicely designed chat interface that makes it easy to manage your meeting.

With the browser version of, controls automatically hide to let you focus on the video or screenshots shared by other participants. When you move your cursor, a central menu appears at the top of the screen which you can use to pause your microphone and camera streaming or start a screen share. During our test chats,’s whiteboard function, which can also be opened from the central menu, proved itself to be useful for clarifying concepts. 5

The interface is pleasingly simple and intuitive. (Image credit:

During our tests with, call quality performance stayed consistently good. The sound was crisp and clear at all times, even with large numbers of people joining the chat. We did encounter one or two video stream stutters but never enough to make presenting information via the share screen tool a problem.

Security keeps the contents of your calls secure by giving you an access code to distribute to participants. You can change this and your moderator PIN frequently to protect the security of your account. Extra security is available with upgraded accounts, as paid customers get one-time access codes and the ability to lock meetings once all participants have joined. 6 has a uses encryption and meeting lock tools to keep video conferences private. (Image credit:

Although’s servers are not HIPAA compliant, teleconferences made with this platform should stay private thanks to protocols like SRTP and HTTPS, which are used to encrypt chat information.


If you experience technical problems with your account or aren’t sure how to use a particular feature, most questions can be answered through an in-depth knowledgebase which is packed with handy guides and walkthroughs. 7

The knowledgebase has plenty of helpful advice. (Image credit:

For any questions not answered in the knowledge base, users with free accounts can open a support ticket which will be responded to within 24 hours. Paid subscribers can also phone or chat live with customer support agents.

The competition

Two major competitors are and Zoom. For regularly held conference calls, has a slightly more advanced scheduling tool than FreeConference, and users also get handy cloud storage where essential files can be kept. However, does lack a free plan to compete with unpaid accounts.

Zoom, on the other hand, has a noticeable edge on when it comes to video quality. It also gives up to 100 participants access to video call streams, although group meeting time is limited to 40 minutes for free plans and 24 hours for the lowest paid plan.

Final verdict

There’s a lot going for For any organization that wants to host a teleconference with hundreds of audio attendees and dozens of video participants, is an affordable and easy-to-use solution.

It takes virtually no time at all to get started with and, once you’ve opened an account, an intuitive interface, moderator controls, and easy-to-share access codes will make it quick and easy for the rest of your team to migrate to the platform.

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