Making business calls from your computer is about to get a whole lot easier for Salesforce (opens in new tab) users as RingCentral has announced that its VoIP (opens in new tab) service can now be used to make in-app calls directly from the company's CRM software (opens in new tab).
This new feature is designed to help boost productivity and efficiency as sales agents will be able to make, transfer and control phone calls directly from Salesforce.
- We've assembled a list of the best CRM software (opens in new tab) available
- These are the best call center software (opens in new tab) solutions on the market
- Also check out our roundup of the best VPN (opens in new tab) services
With in-app calling enabled, sales associates can easily control and manage all of their customer calls without ever having to leave their browser (opens in new tab). Users can even select their preferred caller ID number, organize multiple calls as separate browser tabs and manage incoming and outgoing calls across devices without the need to download any additional software.
Salesforce in-app calling
The new in-app calling capabilities in Salesforce are built with WebRTC (opens in new tab) technology and are the latest advancements in the growing list of features of the RingCentral for Salesforce integration.
In addition to being able to make calls from their browser, Salesforce users can now view a complete dashboard of a team's performance by editing and customizing the RingCentral Analytics data as a native Salesforce report through RingCentral's Cloud Phone Report.
Chief product officer at RingCentral (opens in new tab), Will Moxley explained in a press release (opens in new tab) how its new in-app calling feature in Salesforce helps employees stay focused on the task at hand as they no longer need to switch between apps, saying:
“Today’s modern workforce needs the ability to communicate from anywhere using their preferred channels of choice in order to stay connected and efficient. Our in-app calling for Salesforce brings the capabilities of RingCentral to customer phone conversations directly within a browser, eliminating the need to switch between different apps. Our integration with Salesforce builds on our vision of providing an open platform, where users are empowered to access RingCentral’s cloud-based communications capabilities from within their applications of choice for optimal productivity across their organization.”
RingCentral's in-app calling feature for Salesforce is now available and users can test it out for themselves in either Salesforce Classic or when using Salesforce Lightning UI (opens in new tab).
- We've also rounded up all the gear you'll need to work from home (opens in new tab) successfully