Box cloud storage review

Making cloud storage more useful than just storage

Box website
(Image: © Box)

TechRadar Verdict

Box brings to the table a host of tools and options for businesses looking to leverage their data in the cloud. It's packed with third-party integrations and security protections too, although it's less appealing for normal consumers, though everything is reliable and well designed.


  • +

    Deep OS integration

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    Top security protection

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    Superb admin tools

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    10GB free cloud storage


  • -

    Can get costly

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    Limited consumer options

  • -

    Some feature overlap

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One of the originals in the cloud storage space, Box has been busy doing file syncing and storing long before the likes of Apple and Microsoft jumped on the bandwagon. As a result, it's long been considered one of the best cloud storage services out there, packed with loads of features and options, and available just about everywhere you're going to need it.

Standing out from the crowd are Box’s business packages that make Box, but it does cater to consumers also. With a focus on syncing files inside of a dedicated folder, and not backing up entire systems and hard drives, here’s what you need to know. 

Box: Pricing & plans 

The options are aplenty from Box of paid-for plans to choose from, and that even includes a free tier – provided you can get by with 10GB of free cloud storage and a file size limit of 250MB.

An upgrade to the Personal Pro plan costs $14 a month and offers 100GB of storage with 5GB upload limits. This isn't as good value as offers from mainstream competitors like Apple, Microsoft, Google and Dropbox, with 2TB generally being available for around $10 a month. 

A cheaper option is available for teams of three users or less in the form of the Starter plan, which can be useful for families. It offers a similar prospect to the Personal Pro account, with 100GB of storage. However, the file size limit is reduced to 2GB. This costs $7 per user, per month. 

Business plans offer unlimited storage, higher file size limits, and deeper integration with productivity tools, among other features. They all require a minimum of three users, starting with the Business plan ($20 per user, per month), moving up to the Business Plus plan ($33 per user, per month) and the Enterprise subscription ($47 per user, per month). A top-spec Enterprise Plus plan is available, though this requires Box getting to know your business needs in order to provide a quote. 

Regardless of plan type, discounts are to be had for annual plans, currently with 25% savings. But owing to the 100GB maximum storage allowance imposed on individual users, it’s hard to recommend Box for personal use. Businesses will get the most out of this service.

Box 1

(Image credit: Box)

Box: Interface 

The Box interface tends to stay basic and minimal across its multiple apps, but that's not necessarily a negative. It’s decidedly polished and straightforward to use, although we would like to see a few more options and features up front rather than hidden behind menus. That simple design carries through to the mobile apps for Android and iOS too, making file access easy on the go.

Box really does feel fully integrated into the Windows and macOS operating systems. We really can't give it much higher praise than that. A downside to mention is that there's no way of throttling bandwidth use when you've got a pile of files to transfer. We did find the syncing process speedy and responsive though, providing some of the best upload and download speeds we’ve tested among other competitors.

The web experience is slick and easily navigated. Pulling up the most recent changes to your files can be done with ease, for example, along with creating a list of favorite locations within your Box folders that can get done with a click. It’s clear that a huge portion of the company’s investment has been poured into its user experience, which goes a long way towards streamlining the process and making it an easy service to use. 

Also appreciated is the auto-delete feature to set some files and folders to go away on a specific date (though you can only access this if you're on one of the paid-for packages).

The mobile app looks great, and integrates well with native file management, however the best functionality comes from using the Box app directly. Unlike the desktop client, there is some degree of control when it comes to network usage, but even this is just a warning for smartphones when uploading or downloading files over 20MB in size.

The automatic camera backup - disabled by default and buried deep in the settings - makes it one of the best photo cloud storage services for securely saving images and videos. But remember that videos may not upload due to the 250MB limit on free accounts or up to 5GB limit for personal plans. 

Additionally, Box interfaces well with third-party apps and plug-ins, blending into the background and feeling like a native feature and not an add-on. In plenty of situations, there isn't really a Box interface as such, which might be a plus or a minus against the service, depending on your perspective. Taken as a whole, the years that Box has had to refine its software offerings definitely is apparent.

Box 2

(Image credit: Box)

Box: Features 

Taking the Dropbox approach to cloud storage, Box sets up a specific folder on your Windows or macOS computer, and then keeps all of its contents in sync with the cloud along with any other devices with Box installed. 

Similar to Dropbox, Box neatly integrates itself with File Explorer on Windows or Finder on macOS. When we installed the Windows client on our test machine, it automatically created a 'Box' mounted volume to which we could store files and folders. 

You're also given the choice to have all of your files downloaded for offline access, or to keep them online and transfer them when needed. This is useful as while you can still access files and folders in your cloud drive when online, they won't take up extra space on your local hard drive. 

Although it's not a solution to back up absolutely everything on your hard drive with OS, settings and all, Box has different strengths. This is a cloud storage platform, not a cloud backup solution.

The sharing of files and folders is a simple and straightforward task, whether you need to collaborate with other people on something or just for generating a link to be distributed to whoever needs it. Businesses can benefit as Box integrates smoothly with Microsoft 365, Google Workspace, and Adobe Creative Cloud, among other software packages. And it's really at the business end of the spectrum where the service is most impressive. You’ll find plenty of other integrations, including Slack, Airtable, Tableau. In fact, for the most well-rounded cloud storage that’s capable of handling the ultimate workflow and sharing needs, it’s easy to recommend Box. 

The best way to see the myriad of extra features Box can incorporate is to sign in via the web interface and open the 'App Center'. From here you can see all the online services with which Box is compatible, like Slack. You don't need to install extra tools to open documents in the free online version of Microsoft Office Apps or GSuite apps. 

Keeping this in mind, the team management features are par excellence: controlling access to files and folders, seeing who is collaborating on what, checking the use of files and data across an entire country, and so on. For a large company that has a need to manage cloud storage data in complex ways, Box is easily one of the best options out there, while remaining aware that for everyone else, it's not quite as compelling.

It’s worth mentioning that the free account is fairly limited in its uses, but the 10GB of storage is up there with some of the best, with no need to provide payment details. Currently, you can increase this by another 5GB simply by installing the Android or iOS app on a mobile device and signing in. If you use a business email address to do this, you're given an extra 20GB of storage. 

File uploading for the free version is limited to a rather small 250MB, unlike the 2GB or 5GB limits imposed on paid-for personal accounts, and up to 150GB for business accounts. Note this limit only applies to individual files as during our test with a free Box account we were able to upload 625MB of data spread across multiple files. 

According to's support pages, free accounts can access only one previous version of a file. Our tests didn't bear this out. Still, if you sign up for a Personal Pro or Starter subscription you can access up to 10 or 25 previous file versions respectively.  

Box 3

(Image credit: Box)

Box: Security 

Box takes security very seriously indeed – there's AES 256-bit encryption as standard and data is transmitted via TLS. The platform also supports other encryption ciphers such as RC4, although this is generally considered very insecure and we recommend sticking with the default options unless you're a power user. If you need full end-to-end encryption (so not even Box can get at your files in an emergency), it's available via Box KeySafe.  

Two-factor authentication is included here as well, which adds another layer of security to your account- even if someone manages to have your username and password.

The mobile app adds an extra layer of security with a passcode or biometric barrier - and this can be a different passcode to the one you would usually use to log in to your tablet or smartphone. 

Each and every file transfer, login and even a Box application installation is tracked and logged, and by the addition of the full Admin console, you get even greater auditing and control options. Anytime a file or folder is accessed, you can be informed by email (so for example, when someone says they read your report, you’ll know that they're being less than truthful). Finally, a full range of compliance and regulatory tools are on offer as well, and it all adds up to a very secure and comprehensive service indeed.

Box 4

(Image credit: Box )

Box: Our tests 

We measured Box’s sync speed, file recovery and versioning on a Windows 11 virtual machine running the Box desktop client. Our VM was connected to the internet via fiber broadband and a VPN server, which in our speed tests showed average upload speeds of 70 Mbps  

Box cloud storage as seen during our three core tests

(Image credit: Box)
  • Test 1 - Sync speed 

We were pleased to see that Box is one of the speediest cloud storage clients we've reviewed. 

Our test folder containing 22 files (625MB of data in total) synced in just under 90 seconds which is exactly what we'd expect given the connection upload speed of our test device.

We noticed that once the test folder was copied to the Box volume by default it was stored in the cloud only, not locally on the device. However, as mentioned, you can configure Box to store an offline copy, too. 

Box cloud storage as seen during our three core tests

(Image credit: Box)
  • Test 2 - File recovery

In this test we  wanted to see if, after deleting the files from the application directory, it was possible to recover them. 

We deleted the test folder from the Box mounted volume, and received a warning that this would permanently remove the files from our device as there wasn't an offline copy.

We used the Box client to open the Box cloud web page. From there it was easy to see deleted files in the Trash and choose Restore. The website reminded us that by default deleted items are held in the trash for 30 days, though certain business/admin accounts can apply to have this extended.

We used the website's preview feature to open a few restored images and audio files to check all our data had been recovered and were pleased to see how slick and intuitive it was. 

Box cloud storage as seen during our three core tests

(Image credit: Box)
  • Test 3 - Versioning

Versioning - the ability to view a file’s previous states (and useful for rolling back any changes) - took us by surprise here. The Box website states it’s possible to recover one previous version of a file with a free account.

So, we placed our test Word document in the Box mounted volume and edited it just once before opening the Box Cloud online portal. The file was there and we could even see a tag next to it saying V2 to show that Box had multiple copies of it. 

However when we tried to open the file to restore it, Box informed us that we'd need a paid subscription to restore V2. There's no doubt this service works perfectly but it's a shame we weren't able to recover the original file, since only one change was made.

Box did offer to open our test document in Microsoft Word online or Google Docs. Had we made our changes there, it's likely we could have restored the document without paying for a subscription.  

Box: Verdict 

Box certainly tailors its offering for the business market, even though it does have a couple of plans for consumers too. It's stacked with collaboration, data compliance and automations, and makes plenty of APIs available in case you need something bespoke. Certainly with one of the more expensive plans, with unlimited storage and useful tools, it's an appealing overall package.

Alternately, for consumers that want to stretch every dollar, that money is arguably better spent elsewhere. Box's apps aren't quite as user-friendly as the ones offered by its rivals, and it gets expensive depending on what you need. While it's a great option for cloud storage and syncing,  it's not a great option for everyone.

Mark Pickavance

Mark is an expert on 3D printers, drones and phones. He also covers storage, including SSDs, NAS drives and portable hard drives. He started writing in 1986 and has contributed to MicroMart, PC Format, 3D World, among others.

With contributions from