Azuga review

Azuga is a cloud-based fleet management platform that helps businesses track, monitor, and optimize their fleet operations. Founded in 2013 and headquartered in San Jose, California, Azuga serves over 5,000 fleet-based businesses across various industries.

The end-to-end fleet management solution includes GPS tracking, driver safety monitoring, asset tracking, maintenance management, fuel card integration, and more. Its plug-and-play hardware can be easily installed in minutes without any professional assistance. The platform provides real-time visibility into fleet operations through an intuitive web interface and mobile apps.

One of Azuga's standout features is its focus on driver safety. It uses a proprietary algorithm to generate driver safety scores based on behaviors like speeding, hard braking, rapid acceleration, and idling. The gamification of safe driving encourages your drivers to improve their performance. Azuga also offers AI-powered dash cams that detect distracted driving and provide in-cab alerts.

Azuga's route optimization capabilities allow fleets to plan efficient routes while factoring in traffic, weather, vehicle size, and other constraints. Its fleet maintenance module tracks service schedules, issues maintenance alerts, and provides diagnostic trouble code (DTC) monitoring to help you prevent breakdowns and reduce costs.

For regulatory compliance, Azuga provides FMCSA-certified electronic logging devices (ELDs) and automates fuel tax reporting. Its open API platform also enables integration with fuel cards, payroll systems, transportation management systems, and other third-party software.

Azuga: Pricing

Azuga offers three main pricing tiers for its fleet management platform: BasicFleet, SafeFleet, and CompleteFleet. All plans are priced per vehicle per month with no upfront hardware costs.

The BasicFleet plan costs $25 per vehicle per month and includes core tracking features like GPS tracking, alerts and notifications, driver scores and rewards, reports, and geofencing. This plan is best suited for fleets just starting out or looking to sample fleet management features. It also includes unlimited phone, email, and web-based support.

The most popular SafeFleet plan is priced at $30 per vehicle per month. It includes all BasicFleet features plus additional safety and efficiency tools. Safety features include SpeedSafe, distracted driving prevention, panic alerts, and tire pressure monitoring. Efficiency features include vehicle diagnostics, scheduled maintenance, trip logs and tags, fuel card integration, and API integration. 24/7 support is also included.

The top-tier CompleteFleet plan costs $35 per vehicle per month and builds on the SafeFleet plan with more advanced features. It adds high-frequency 1-minute tracking, custom reports, quarterly fleet reviews, collision reconstruction, and concierge support with a dedicated customer success manager. Electric vehicle data is also available in this plan.

Across all plans, Azuga offers its dual-facing AI dashcam, SafetyCam, as an optional add-on for $29.99 per month with no upfront hardware fees. Asset tracking for trailers and equipment is available as well.

While Azuga requires a 3-year contract term, it does not charge any upfront costs for hardware, offers a lifetime warranty, and allows you to customize your solution with add-ons.

Azuga: Features

Azuga’s cloud-based platform provides real-time visibility, actionable insights, and powerful tools for fleets of all sizes across various industries. Here are some of the major highlights:

Real-Time GPS Tracking

Azuga's real-time GPS tracking allows fleet managers to monitor vehicle locations, routes, and status at a glance. With a user-friendly interface and live map view, managers can easily track vehicles, optimize routes, and respond quickly to any issues or changes in the field. GPS tracking helps reduce fuel costs, improve dispatch efficiency, and enhance customer service by providing accurate ETAs.

Driver Safety Monitoring

Azuga prioritizes driver safety with its comprehensive safety monitoring features. The platform tracks driver behavior, including speeding, hard braking, rapid acceleration, and seat belt usage. Azuga's driver scores and gamification features encourage safe driving habits through real-time feedback and rewards. AI-powered dash cams detect distracted driving and provide in-cab alerts, helping prevent accidents and reduce liability. 

Fleet Maintenance Management

Azuga simplifies fleet maintenance management with its predictive maintenance tools and service reminders. The platform tracks vehicle health, diagnoses issues, and provides proactive alerts for scheduled maintenance. Fleet managers can easily view maintenance records, set service reminders, and monitor vehicle performance to reduce downtime and extend vehicle life.

Fuel Management and Reporting

Azuga helps fleets optimize fuel consumption and reduce costs with its fuel management features. The platform integrates with fuel cards, tracks fuel purchases, and provides detailed fuel usage reports. Fleet managers can monitor idling, identify fuel-wasting behavior, and coach drivers to improve fuel efficiency. Azuga's reporting tools also help fleets comply with IFTA reporting requirements and streamline fuel tax management.

ELD Compliance and HOS

Azuga ensures ELD compliance with its FMCSA-certified electronic logging devices and intuitive HOS (Hours of Service) management tools. Drivers can easily log their hours, manage duty status, and stay compliant with HOS regulations. Fleet managers can monitor driver logs, receive violation alerts, and generate compliance reports. Azuga's ELD solution helps fleets avoid penalties, reduce paperwork, and improve driver safety.

Azuga: Setup

Getting started with Azuga is a straightforward process. The first step is user registration, where you'll create an account and provide basic information about your business and fleet. Azuga's onboarding team will then guide you through the setup process, helping you configure the system to meet your specific needs. They'll assist with installing plug-and-play GPS tracking devices in your vehicles, which can be done in minutes without any professional help.

Once the hardware is installed, you can dive into using the Azuga platform for the first time. The user-friendly interface makes it easy to navigate and access the features you need. You'll be able to view real-time vehicle locations, monitor driver behavior, and analyze fleet performance data from the very beginning. Azuga provides extensive online documentation, video tutorials, and live training webinars to help you get acquainted with the system and its capabilities.

During configuration, you can customize alert thresholds for speeding, idling, and other events, set up geofences to monitor vehicle activity in specific areas and create custom reports to track the metrics that matter most to your business. Azuga's support team is available to assist you with configuration and answer any questions you may have.

As you continue to use Azuga, you'll discover more ways to optimize your fleet's performance. The platform's advanced features, such as driver scorecards, maintenance scheduling, and fuel card integration, allow you to streamline operations and make data-driven decisions. Azuga's mobile app, FleetMobile, empowers your drivers with real-time feedback on their performance and enables them to participate in the company's safe driving rewards program.

To ensure that you're getting the most out of Azuga, you need to perform regular maintenance and keep the system up to date. This includes ensuring that the GPS tracking devices are securely installed and functioning properly, updating software when new versions are released, and regularly reviewing your fleet's data to identify areas for improvement. Azuga's customer support team is available 24/7 to assist with any maintenance issues.

Azuga: Support

Azuga offers a variety of support channels to cater to the diverse needs of its customers. Users can reach out to Azuga's dedicated support team via phone, email, or through the online support portal. The support team is available 24/7, ensuring that customers can receive assistance whenever they need it, regardless of their location or time zone.

Azuga's support team is known for its prompt response times and efficient problem-solving. Many customers have praised the company's support staff for their quick and helpful responses to inquiries and issues. The team is well-trained and knowledgeable about the Azuga platform, enabling them to provide accurate and effective solutions to customer concerns. Online reviews consistently highlight the support team's willingness to go above and beyond to ensure customer satisfaction.

In addition to the responsive support team, Azuga offers a comprehensive knowledge base and online documentation. Self-service resources provide users with access to a wealth of information, including user guides, FAQs, and troubleshooting tips. The knowledge base is regularly updated to reflect the latest features and enhancements of the Azuga platform, ensuring that customers have access to the most current information.

Azuga also provides onboarding and training support to help new users get started with the platform. The company offers web-based training sessions and on-demand webinars to guide users through the setup process and familiarize them with the various features and functionalities of the system.

Azuga: Final verdict

Azuga is a comprehensive fleet management solution with a lot of different features on offer. Its customer support is responsive, plus the extensive online documentation helps new customers get up and running quickly and easily. Our only gripe with the platform is the fact that it locks users into a 3 year contract, which could be a deterrent for some. 

A few rare reviews mention issues with the GPS tracking solution being unreliable, but these problems are sporadic at best. Overall, we think this is a good fleet management solution, especially for businesses that require ELD compliance and AI-powered driver safety adherence.