Verizon Connect review

Verizon Connect is a leading telematics provider that offers a comprehensive range of  fleet management solutions. The company has a global presence with over 24 offices in cities around the world, including the city of San Jose and Costco.

Verizon Connect is a conglomerate of three companies: Fleetmatics, Verizon NetworkFleet, and Telogis. Each of these companies was a leader in its own category and region before joining Verizon Connect. Fleetmatics focused on small and medium-sized businesses, while Telogis served large enterprises.

Verizon Connect is now a large entity able to offer almost any fleet tracking and telematics solution that clients need. With key features like an advanced Fleet Management System (FMS), Field Service Management, and more, Verizon Connect can provide solutions to a variety of companies of different sizes. However, businesses with larger fleets stand to gain the most from Verizon Connect, as it collects a large amount of data that can be used to provide detailed insights.

The company offers a variety of vehicle tracking devices, from plug-and-play models to more advanced hardware and software solutions. These solutions are tailored to the specific needs of businesses and can help both field employees and office staff.

Verizon Connect: Plans and pricing

Like many other software-as-a-service (SaaS) providers, Verizon Connect does not disclose pricing information on its website. Instead, you must contact the company through a portal that asks a series of questions to assess your needs, and the company will contact you with a quote. While Verizon Connect does not provide specific details on its plans, it does offer a wide range of products and services that can be tailored to businesses of all sizes.

According to online reviews from customers who use or have used Verizon Connect's services, the company requires a 3-year contract, which is longer than most other companies in the same industry. This is beneficial for large organizations that do not want to change vendors frequently, but mid-sized and smaller companies are often more cost conscious and prefer shorter contracts.

In addition, the pricing of Verizon Connect's products will be directly proportional to the solution a company is looking for, as well as the specific software and hardware required, since the company offers a variety of products. Verizon Connect offers a free demo of its software, allowing you to assess exactly what add-ons or features are helpful for your business needs.

Verizon Connect: Features

Verizon Connect is a smart fleet management and optimization solution that provides clients with data and insights to seamlessly manage their vehicles and workforce across multiple aspects, including efficiency, safety, productivity, and compliance.

Unlike some other fleet management companies, Verizon Connect’s software refreshes its data every 30 seconds, providing the most up-to-date vehicle location information to the company using the system.

Some of the key services offered by Verizon Connect include:

• Fleet tracking
• Hardware
• Compliance management
• Asset tracking
• Field servicing and scheduling
• Marketplace for ready to implement solutions

The software provides a variety of reports, including fuel efficiency, vehicle maintenance, safety management, driver scorecards, and more. These reports allow businesses to monitor fuel expenses and vehicle performance and to provide coaching, feedback, and training to drivers as needed. Drivers frequently follow their own preferred routes; therefore, coaching them improves not only fuel efficiency but also overall delivery time and customer experience.

Verizon Connect also offers another interesting feature: maintenance alerts. These allow businesses to schedule maintenance cycles and ensure that their vehicles are in good working order.

Key features include:

Routing: Verizon Connect makes life easier for administrators by providing an automatic routing option. This feature automatically identifies the shortest route between two locations. It can also plan an optimized route that takes into account all deliveries and orders for the day, saving time and effort for both the backend team and drivers.

Dedicated apps: Verizon Connect has apps for Android and iOS phones; the dashboard is cloud based, so it can be used on any device. The apps are designed from the ground up and optimized for different screen sizes, such as phones and tablets. When we looked into the iOS Verizon Connect app, be aware that it has received only 2.7 stars based on just six reviews.

Electronic Logging Device (ELD) compliance: It provides ELD-compliant solutions that can save drivers from manually tracking their Hours of Service (HoS), prevent log errors, and most importantly reduce the risk of policy violations.

Alerts: The software issues real-time alerts for predefined safety events. Administrators can be notified as soon as a vehicle enters or exits a geofenced area and when sudden acceleration or braking occurs, among other things. It is also quite useful for managing various assets.

Dashboard: The company is proud to be one of the only solution providers that integrate data from all possible sources, such as vehicles, workers, and assets. This allows clients to manage all of their field operations in a single, cloud-based platform. The intuitive dashboard has separate segments for different teams or departments, allowing them to stay up-to-date on the latest developments and trends.

Verizon Connect is one of the largest fleet management companies, but it has a grade of F from the Better Business Bureau. Based on reviews on TrustPilot and among the 143 complaints closed in the last 3 years from the Better Business Bureau, the most common complaints are a lack of clear communication, customer support issues, and software problems.

Verizon Connect: Support

Verizon Connect doesn’t really specify the support options. There is a toll-free phone number listed, with hours of operation on weekdays at 7:30AM to 5PM EST, but it does not indicate if this is for sales, support, or both.

We also did not find any self-help support information on the Verizon Connect website, but there is an automated chatbot on the main screen. However, when we went through the questions and indicated that we could use information on support, we did not receive the information we asked for, nor did we get a connection to a live person that could provide some help; we only got a response saying “Thank you for completing the survey.”. 

Verizon Connect: Final verdict

Verizon Connect is one of the leading providers of fleet management solutions, offering a wide range of features and benefits to its customers. While there is room for improvement with its customer service and support, it is still a choice to be considered for businesses that require a comprehensive end-to-end solution, as it offers global coverage. 

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