The CEO of OVH (opens in new tab) has hinted that shoddy maintenance work on a couple of UPSes could have ignited the blaze that destroyed (opens in new tab) one of the web hosting (opens in new tab) provider’s four data centers and knocked major websites and services offline.
OVH, which is Europe’s largest hosting provider (opens in new tab) and the third-largest globally, recently suffered a catastrophic fire at its facilities in Strasbourg, France.
In a video message to apologize to customers and give an update on efforts to get its data centers (opens in new tab) back online, company chief Octave Klaba pointed to the recently serviced UPSes as possible culprits for the incident, as he explained the reasons for the blaze, towards the end of the video.
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Klaba confirmed that the fire completely destroyed the SBG2 data center, as had been reported, adding that four rooms of SBG1 that were close by were also lost in the inferno.
However, the other eight rooms of SBG1, along with the two other data centers, namely SBG3 and SBG4, are completely unharmed.
As he recounted the events on the morning of the fire, Klaba said that by the time its staff responded to the fire alarms, the facility was already engulfed in smoke.
When the fire department responded to their hails, they also bought thermic cameras, which allowed them to see through the spoke and spot the two USPes that were on fire. Klaba pointed out that one of these particular UPSes had been repaired a day earlier, and was pushed back into active service in the afternoon before the day of the fire.
He also pointed out that the gutted SBG2 data center has over 300 security cameras and the team is working to retrieve and comb through to determine the culpability for the event.
At the same Klaba assured customers that the team is working hard to restart the remaining data centers after thoroughly verifying the cooling systems and the power supply systems, which is a lot of work. However, they still hope to be able to get some of the systems back online by next week.
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Via: The Register (opens in new tab)