Google, HP Chromebook 11 charger recalled after melting, burning users

Hotter than a cup of tea
Charger hotter than a cup of tea

Combusting bits of tech are nothing new, and now two firms are stepping in before more people and pillows are scorched by their product.

With guidance from the US Consumer Product Safety Commission (CPSC) and other regulators, Google and HP have issued a formal recall of the HP Chromebook 11's original, problematic charger, citing fire and burn hazards.

Google has received nine reports of chargers overheating and melting, according to the CPSC. One report outlined a charger inflicting a small burn on a consumer, and another indicated "minor property damage to a pillow from an overheating charger."

Consumers who purchased the HP Chromebook before December 1 can order a replacement by submitting an online form or by calling Google at (866) 628-1371 between 5 a.m. and 7 p.m. PST.

The offending party

The offending party

Burn, baby, burn

The power-provider drama heated up in mid-November when HP and Google halted sales of the Chromebook 11 due to its faulty juicer.

At the time, HP said it and Google were working with the CPSC on "the appropriate corrective action," and advised consumers to avoid using the original charger at all costs.

Google wrote in a blog post today that the companies have resumed Chromebook 11 sales, though with replacement chargers.

The recall will affect about 145,000 units, and consumers in the UK, Australia and other international markets can contact Google about replacement chargers as well. Check out this FAQ for country-specific serial numbers.

Michelle Fitzsimmons

Michelle was previously a news editor at TechRadar, leading consumer tech news and reviews. Michelle is now a Content Strategist at Facebook.  A versatile, highly effective content writer and skilled editor with a keen eye for detail, Michelle is a collaborative problem solver and covered everything from smartwatches and microprocessors to VR and self-driving cars.