Microsoft has confirmed that the Windows 10 May 2019 Update (version 1903) contains a bug that could break the Remote Access Connection Manager (RASMAN) service on some devices, in turn killing users VPN connections.
According to Microsoft's updated changelog, the RASMAN service may stop working and administrators or users will receive an “0xc0000005” error when a system running the latest version of Windows 10 is manually configured to the non-default telemetry setting of zero.
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The problem itself occurs when a VPN profile is configured as an Always on VPN (AOVPN) with or without device tunnel. Luckily though, the issue does not affect manual-only VPN profiles or connections which are more commonly used by consumers looking to secure their devices online and prevent unwanted tracking.
If you do use an Always on VPN connection though, you can fix the issue by setting a new value for two group policy settings:
- Group Policy Path: Computer Configuration\Administrative Templates\Windows Components\Data Collection and Preview Builds\Allow Telemetry
- Safe Policy Setting: Enabled and set to 1 (Basic) or 2 (Enhanced) or 3 (Full)
Alternatively, you can make the following changes to the Registry:
- SubKey: HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\DataCollection
- Setting: AllowTelemetry
- Type: REG_DWORD
- Value: 1, 2 or 3
After applying these changes to either the group policy settings or registry, you will need to restart the Remote Access Connection Manager service for them to take effect.
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After working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches and ransomware gangs to the best way to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home.