It’s time to regain control over tech at work

It’s time to regain control over tech at work
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Have you ever struggled to make a simple choice, debating the merits in your mind as though it is the decision of a lifetime? You’re likely experiencing decision fatigue, a condition that most of us suffer from on a day-to-day basis.

When people need to make a series of demanding choices, they slowly lose their decision-making abilities even for the smaller things in life. 

About the author

Adrienne Gormley, Head of EMEA & Vice President of Global Customer Experience, Dropbox.

According to a report in The Journal of the American Medical Association, doctors are more likely to prescribe unnecessary medications as the day wears on, opting for the “safe” and easy option of writing a prescription instead of finding more nuanced responses to their patients’ complaints. 

Similarly, studies suggest that judges often deny parole later in the day, as most of their mental power has been used up and they start to make default decisions.

Everyday decisions driving us to distraction

What these examples tell us is that decision fatigue impacts all of us at work, and research tells us that the average person is making 35,000 decisions a day.

Email, chat, smartphones and business apps were meant to help us manage all of the files, folders and documents that we create and use on a daily basis. We are now more connected than ever before, but there has been a price to pay: we now receive more notifications than ever before; an average of 60 phone notifications and 140 emails each day, to be precise.

Some of these are vital to our work, but many are trivial – requests to do low-priority tasks, irrelevant information and the odd cat GIF for good measure. Every time we get an alert, we have to make micro-decisions about whether we will read or ignore, act or delay, stay focused or shift our attention. It is this constant decision-making that is draining our brain power for those more important activities.

The future of the workplace is a smarter workspace

In short, employees face on-screen distractions every day, and technology isn’t fulfilling its original promise of making our work-life easier. Instead of technology creating distractions, we need to harness technology to minimize the chaos and bring some calm instead. An alternative reality would be to use the very technology that is burdening us to make our load lighter.

Machine learning has become an invaluable tool for businesses across all industries to streamline and automate processes. The benefits aren’t only felt in the backend, but also have real-time uses for everyday employees through its ability to simplify workloads.

When applied to workplace tools such as collaboration software and productivity apps, machine intelligence can cut through the clutter and bring to the surface what matters most. For instance, it can suggest which content you may need ahead of a meeting or what might be relevant to a document you’re editing. You can even save time getting to the images you need by searching for what you see in the image rather than trying to remember the exact file name.

Content, tools and people have become fragmented and scattered. By harnessing the power of machine intelligence, and having a space that connects everyone and everything, there is a way forward. We may not yet have a cure for physical fatigue but hopefully we are going some way towards curing decision fatigue. It all starts with smart technology to quiet the chaos and restore focus.

Let’s make our work tools part of the solution again - not the problem.

Adrienne Gormley

Adrienne Gormley, Head of EMEA & Vice President of Global Customer Experience at Dropbox.

She is focused on building the Customer strategy for Dropbox: listening to the voice of the customer; advocating the customer perspective; build and execute Pricing & Packaging strategy for customers; driving customer excellence across Dropbox. As Head of EMEA Adrienne is responsible in building an inspiring "one EMEA" vision; spearheading strategic initiatives across the region; championing the region's opportunities. As Head of Dropbox Ireland Adrienne is focused on building out our presence in Ireland, attracting and developing amazing talent & making Dropbox Ireland a great place to work.