Facebook is going to start charging millions of WhatsApp for Business customers

(Image credit: WhatsApp)

Facebook has announced it is making big changes to its enterprise-focused WhatsApp for Business platform.

Going forward, the app, which has around 50 million business customers worldwide, will let users make purchases directly from a chat. 

However in order to do so, Facebook will start charging companies to use WhatsApp for Business for the first time through a new tiered pricing system.

"For the last two years, we’ve provided the WhatsApp Business app and WhatsApp Business API to help businesses of all sizes manage their chats. We’ve listened to feedback on what’s worked and believe WhatsApp can help make messaging the best way for consumers and businesses to connect," WhatsApp said in a blog post.

WhatsApp for Business

WhatsApp said more than 175 million people every day message a WhatsApp Business account, so making it easy to pay directly from a chat was a no-brainer.

"Our research shows people prefer to message a business to get help and they’re more likely to make a purchase when they can do so," the company sid.

It also wants to make it easier for businesses to integrate quick payment features into their existing commerce and customer solutions, which it says will help many small businesses who have been hit by the pandemic.

The move may signal another a step towards a wider rollout of WhatsApp Pay, which ran into problems in Brazil, and has met legal issues in India.

There's no exact details on exactly which services will be charged, or how much Facebook will be charging. There's also no information on when the new changes will come into play, with the announcement appearing to act as more of a warning to WhatsApp for Business users.

"We will charge business customers for some of the services we offer, which will help WhatsApp continue building a business of our own while we provide and expand free end-to-end encrypted text, video and voice calling for more than two billion people," the company's blog post explained.

Mike Moore
Deputy Editor, TechRadar Pro

Mike Moore is Deputy Editor at TechRadar Pro. He has worked as a B2B and B2C tech journalist for nearly a decade, including at one of the UK's leading national newspapers and fellow Future title ITProPortal, and when he's not keeping track of all the latest enterprise and workplace trends, can most likely be found watching, following or taking part in some kind of sport.