complaints

Latest about complaints

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Aussie customers unhappy with Apple and Samsung in 2019, according to report

By Harry Domanski published

Consumer tech brands and retailers were the most prominent companies that NSW consumers complained about in 2019.

Tech
Google Pixel 3

Google Pixel 3 users are reporting shaky photo and video stabilization

By Stephen Lambrechts published

Numerous Google Pixel 3 users are complaining of shaky camera stabilization and autofocus issues.

Google Pixel Phones
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Why companies need to view complaints as an opportunity, not a failure

By Martin Ellingham published

Apptean's Martin Ellingham explains how a centuries-old Japanese custom can transform a company’s customer experience.

Pro
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Thanks to NBN, Aussie internet complaints hit new all-time high

By Harry Domanski published

A report shows the highest level of complaints yet recorded for Optus and Telstra, and both companies blame the spike on the NBN rollout.

Internet
Mobile network performance

ACMA to hold a forum on mobile network performance

By Farrha Khan published

The open forum will have a Q&A session to discuss with the public how to reduce consumer complaints about telcos and their mobile network performance.

Phones