Sky+ HD Anytime crash problem being investigated

New programmes on hold

Sky has insisted that it is working on a problem that has seen many customers' Sky+ HD boxes freeze when people tried to open the Anytime service.

The problem is serious enough for Sky to stop adding programmes to Anytime while it is rectified.

"Over the last 48 hours, some Sky+ HD customers have experienced problems when using Sky Anytime," Sky told TechRadar.

"Because of a technical issue, some HD boxes would freeze or go into standby while accessing the Sky Anytime menu.

Working on the problem

"We're working to investigate the problem and we believe that we've now identified the root cause," the spokesperson continued

"This means that no further customers should experience the problem and there is no need to disable Sky Anytime on your Sky+ HD box.

"However, while our final checks are continuing, we're taking the precaution of not adding new programmes to Anytime for Sky+ HD customers.

"This is a purely temporary measure and we hope to be able to reinstate the full service as soon as possible. We're sorry for any inconvenience caused in the meantime.

"Please note that this issue relates to Sky+ HD boxes only and has not affected standard definition Sky+ boxes."

With Anytime+ on the horizon, as well as the launch of the Sky 3D channel, this is an exciting time to be a Sky+ HD customer, but it is not without the odd teething trouble.


Global Editor-in-Chief

Patrick (Twitter) is Global Editor-in-Chief for techradar, and has been with the site since its launch in 2008. He is a longstanding judge of the T3 Awards, been quoted or seen on everything from the The Sun to Sky News and is on the #CoolBrands Council. He started his career in football, making him one of approximately one journalists to have covered both a World Cup final and an iPhone launch.