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Best CCaaS (Contact Center as a Service) provider of 2025
By Brian Turner last updated
Updated We list the best CCaaS (Contact Center as a Service) providers, to make it simple and easy to set up a cloud-based contact center software platform for your business.

3G networks phasing out should be the least of utility companies’ worries
By Dr Rolf Werner published
The potential decommissioning of smart meters should not be the primary concern for utility companies.

Best Interactive Voice Response service of 2025
By Brian Turner last updated
Updated We list the best Interactive Voice Response (IVR) services, to make it simple and easy to build useful call menus for customer calls.

Best on-hold messaging service of 2025
By Brian Turner last updated
Updated We list the best on-hold messaging services, to make it simple and easy to manage customer wait times when queued in your phone system.

Best business phone service of 2025
By Jonas P. DeMuro last updated
Updated We list the best business phone services, to make it simple and easy to set up and manage a cost-effective software-based business phone system.

How businesses and workers can win with eSIMs
By Lawrence Corbett published
Low adoption of eSIMs means many are missing out on cost savings and enhanced flexibility

Why now is the time to invest in cloud telephony
By Simon Jefferies published
The telecommunications industry is shifting and cloud telephony will have a key role to play.

Embracing AI in the modern contact center
By Dave Hoekstra published
How can today's contact centers truly embrace AI?
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