The paperless office has not yet arrived, but creating a 'paper-light' office is possible and can save your business a lot of money.

The fabled paperless office still looks a long way off, but are businesses now moving in that direction? We spoke to Andrew Hall from industry specialist OKI to find out.

Instant online support seems a no-brainer for almost any customer-facing business, but it's not catching on in the UK.

Industry voice Ross Haskell of LogMeIn discusses how the growing prevalence of mobile requires companies to adapt or risk alienating consumers.

We discuss how to ensure that helpdesk staff don't get bogged down with the same old problems again and again.

Industry voice We discuss how to cater for the increasingly demanding connected customer.

Industry voice Currently, brands do not seem to be particularly good at providing consistent product information across in-store and online environments.

Industry voice While bring your own device is increasing productivity and mobility for organisations, it is threatening to have a detrimental impact on help desk technicians.

Aruba Networks on how advancements in mobility, cloud and other areas are paving the way for the the wireless dream.