Square Payroll review

Square might be best known for its point-of-sale (POS) solutions that help small businesses manage payments, inventory and customer interactions, but the California software maker (co-founded by Twitter co-founder Jack Dorsey in 2009) has now gone on to make more business software solutions.

These days, Square offers everything from scheduling and team communications to banking and invoicing. Square Payroll is another extension of the company’s strategy, for simplifying wage payments, tax compliance and contractor management, and again, it’s designed for small and medium-sized businesses (SMBs).

Businesses already using Square POS or the Square Team app can quickly sync things like employee time cards, tips and hours, and it covers both W-2 employees and 1099 contractors in the US, making it a versatile option for an array of businesses.

The platform isn’t without its drawbacks, though. Advanced HR tools are limited, so if you’re a bigger company with more demanding needs, it could be time to look elsewhere.

• Our guide to the best payroll software

Square Payroll: Plans and pricing

Depending on how you run your business and how your staffing looks, you have two routes to go down with Square Payroll.

If you’re running a contractor-only payroll, you pay $6 per month per person paid, but if you’re a full-service payroll with people on the books too, you’ll need to pay $35 per month for the account plus an extra $6 per month per person paid.

It’s not quite as simple as that, though, because the full-service payroll package does add some things that the contractor-only plan doesn’t get, including automatic payroll, off-cycle payments, multiple pay rates, next-day direct deposit and more.

The contractor-only plan also lacks scheduling (for up to 10 days ahead) and tip tracking and importing.

Given that the two plans cost the same per person paid, the fact that the fuller package only costs an additional $35 per month shouldn’t end up being too costly for medium-sized companies and above, but smaller companies with just a handful of workers will notice the difference that $35 makes.

Square Payroll: Features

Square Payroll’s core payroll functions include unlimited payroll runs, direct deposits, automated calculations and W-2/1099-NEC filings.

Besides that, you can automatically import timecards and direct tips from Square POS or the Square Team app, which is really handy if you’re already in the Square ecosystem and are looking to support your staff with even more management software.

Users can create schedules on the app and monitor labor costs across teams, which gives you some sort of visibility into staffing.

Workers’ benefits will also sync with Square Payroll, including health insurance and retirement plans, and integration with QuickBooks Online keeps bookkeeping in order across the two platforms with a nifty link that means you won’t need to be inputting the data twice across two different apps.

Square Payroll: Ease of use

If you’re already familiar with Square’s other solutions, then you’ll know just how easy they are to use. The interface is very simple, with an easy-to-read black font on a white background. It’s very no-frills, but that’s great in what can be a fairly complex system.

The seamless integration with other Square tools makes it simple to manage things across the board, but on that note, Square is lacking in some more powerful solutions.

Think of it as a great support for smaller businesses, like restaurants and cafés, but maybe not as a catch-all solution for multi-location sites with complex needs.

Because of its simplicity, there’s no real learning curve apart from getting familiar with payroll processes in general. Onboarding options exist, but some have noted that the initial setup can sometimes feel a bit mot complex.

Staff can access what they need to from a mobile app, too, which adds to the convenience.

Square Payroll: Support

Square is a relatively easy company to get hold of, with payroll specialists available during working hours on weekdays to answer queries.

That’s on top of the customized onboard and initial setup, as well as support for those who want to migrate from other payroll solutions.

On the whole, responses appear to be prompt and helpful. Email support promises responses in 24-48 hours, but there’s the option to call customer support or sales, or speak online with the live chat.

As you’d expect, there’s also a pretty extensive knowledge base available for those who might be able to triage issues themselves.

Square Payroll: Final verdict

Smaller and some mid-sized businesses will benefit from Square Payroll, but those who have already invested in the Square ecosystem will get the biggest benefits.

Square Payroll supports both on-the-books workers and contractors, and its transparent pricing strategy removes any nasty surprises.

Real-time cost and staffing visibility is a welcome addition, and you can also link in with third-party services via integrations to further boost functionality.

However, compared with other payroll software services, Square Payroll can feel a little behind. It lacks more detailed customer needs that mean it might not be the best solution for larger businesses.

Still, the affordable pricing and features that are included mean it’s a worthwhile solution for startups and those with just a few workers, as it can cost a lot less than many others.

Remember, though, that Square Payroll isn’t necessarily aiming to compete with full-scale HR services, hence it’s a user-friendly system for its target market.

In short, Square Payroll is a powerful, efficient option for small businesses that prioritize value, ease of use, and interoperability with the rest of Square’s suite.