According to a new report from BleepingComputer, a Reddit user who goes by the handle 'jjrand' recently made a post on the site explaining how they had received a Ledger Nano X hardware wallet in the mail. The shrink-wrapped package was emblazoned with the company's logo to make it appear more legitimate and contained an installation manual.
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However, the package jjrand received, which they didn't place an order for with the company, also contained a letter from Ledger CEO Pascal Gauthier that explained the replacement device was sent out following a data breach that led to customer information being exposed on a popular hacking forum, which read:
"For this reason for security purposes, we have sent you a new device you must switch to a new device to stay safe. There is a manual inside your new box you can read that to learn how to set up your new device. For this reason, we have changed our device structure. We now guarantee that this kinda breach will never happen again.”
After experiencing a data breach in July of last year, Ledger customers have been the target of multiple phishing campaigns launched by cybercriminals and scammers.
For instance, in December of 2020, the company's customers were targeted by a phishing campaign which used fake data breach notification emails to try and convince Ledger users to download the Ledger Live app. While the mobile version of the app in the links included in these emails was real, the desktop version wasn't and if a user installed it, the app would prompt them to enter both their recovery phrase and secret passphrase in order to gain access to their wallet and steal their crypto.
These ongoing phishing campaigns have become so frequent that Ledger created a list on its website to keep track of them all. In a statement to TechRadar Pro, the company's chief information security officer Matt Johnson provided further details on this latest scam, saying:
“We are aware of this scam, which we have included in our list of ongoing malicious attacks listed on our website. You should be suspicious of receiving a free product in the mail that you didn’t order and check Ledger’s official channels or contact Ledger support team. Ledger and Ledger Live will never ask you to share your 24-word recovery phrase. Finally, Ledger communicates securely through Ledger Live, never by mail or phone. We would never mail anything to your address without your consent.”
Ledger customers should remain vigilant in order to prevent falling victim to this most recent scam as well as others designed to steal their cryptocurrency.
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After working with the TechRadar Pro team for the last several years, Anthony is now the security and networking editor at Tom’s Guide where he covers everything from data breaches and ransomware gangs to the best way to cover your whole home or business with Wi-Fi. When not writing, you can find him tinkering with PCs and game consoles, managing cables and upgrading his smart home.