Struggling to load Outlook email replies? You’re not alone — an update has broken email threading and a fix is yet to be released

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An Outlook update has broken email replies

A phone sitting on a laptop keyboard with the Microsoft Outlook logo on the screen.
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  • A Microsoft Outlook update for Mac has broken email replies
  • Users are struggling to load replies
  • The issue impacts Outlook for Mac version 16.110, build 26061317

If the update to Microsoft Outlook released last week has some you scratching your head, wondering where the previous email replies have gone, you’re not alone.

An update to the email provider last week has caused previous replies to disappear, and a fix is yet to be released.

The error seems to be confined to Mac users running version 16.110, build 26061317. The only known fix at the moment is to switch back to the previous version of Outlook for Mac, and (temporarily) disable automatic updates.

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Update breaks replies on Outlook for Mac

Multiple users have shared their frustrations on Microsoft’s Tech Community and Learn forums, stating that the lack of replies is impacting their ability to properly reply to emails, or to forward email chains on to colleagues.

Luckily, there is a way to get around the issue which was helpfully pointed out by a Microsoft Forum moderator. By rolling back to the previous version of Microsoft Outlook for Mac, replies and email chains are restored. But you will have to turn off automatic updates to prevent Outlook from upgrading again to the broken version.

How to roll back your Microsoft Outlook for Mac

  • Navigate to Update history for Office for Mac using this guide
  • Revert your Outlook to version 16.109.3 or older using the steps provided here
  • Turn off automatic updates on Legacy Outlook for Mac by navigating to Help > Check for Updates, and then uncheck ‘Automatically keep Microsoft apps up to date’
  • Once a fix is rolled out, don’t forget to re-check the automatic updates

Until an official fix is released, this appears to be the only way to load replies on Outlook for Mac. Any updates from Microsoft will be posted here.

If your organization has certain administrative barriers enabled, you may not be able to remove the current version of Outlook.

Via The Register

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Benedict Collins
Benedict Collins
Senior Writer, Security

Benedict is a Senior Security Writer at TechRadar Pro, where he has specialized in covering the intersection of geopolitics, cyber-warfare, and business security.

Benedict provides detailed analysis on state-sponsored threat actors, APT groups, and the protection of critical national infrastructure, with his reporting bridging the gap between technical threat intelligence and B2B security strategy.

Benedict holds an MA (Distinction) in Security, Intelligence, and Diplomacy from the University of Buckingham Centre for Security and Intelligence Studies (BUCSIS), with his specialization providing him with a robust academic framework for deconstructing complex international conflicts and intelligence operations, and the ability to translate intricate security data into actionable insights.

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