A well-established telematics company that provides a comprehensive range of fleet tracking services for all fleet sizes, but customer feedback could be better.
Presence in multiple countries
Offers free demo
Wide range of features
Available direct phone support
Opaque pricing and plans
Negative feedback on Better Business Bureau
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Teletrac Navman was formed when Teletrac Inc and Navman Wireless combined their expertise to offer Software-as-a-Service (SaaS) based fleet management and telematics solutions. The company delivers real-time fleet tracking insights and analytics with the help of its specialized solutions to help clients optimize costs, monitor their fleets, and improve overall efficiency.
Teletrac Navman is a fleet management solution provider headquartered in Glenview, Illinois, with offices in the US, UK, Australia, New Zealand, and Mexico. It is one of the world’s largest providers, with over 40,000 clients tracking more than 500,000 vehicles across six continents. Its notable clients include Range Rover, the American Red Cross and Ryder.
Teletrac Navman: Pricing
Teletrac Navman does not disclose its pricing information online. Like other fleet management companies, Teletrac Navman prefers potential customers to contact them directly for pricing information, as prices vary depending on the solution, contract length, and specific business requirements. This can be done through a contact portal after answering multiple questions, and then providing a business email. However, it would be more convenient if they provided a phone number or direct email instead.
It is expected that Teletrac would offer a three-year minimum contract, which is the industry standard. However, some fleet management companies do offer monthly plans with no minimum contract term, making them a good option for fleet companies looking for a more flexible commitment.
Based on some online reviews, it appears that Teletrac Navman requires a minimum of three vehicles to be eligible for its services.
The company does not currently list its tiers of plans, but previously had three different tiers of subscription listed on its website. These are:
Essential: This plan is perfect for smaller fleets and includes basic features like GPS tracking, a maintenance module, standard reporting, and flexible hardware options.
Professional: This plan provides a comprehensive fleet management solution that includes features such as high-definition GPS tracking, advanced analytics, safety analytics, an integrated dashboard camera, sensors, a compliance suite (ELD/IFTA/DVIR), and all of the benefits included in the Essential plan.
Enterprise: As the name implies, this solution is designed for businesses looking for a customized solution for fleets of 1,000+ vehicles. In addition to providing all of the advantages of the Professional tier, it also includes dedicated account managers, professional services support, custom integrations, and custom analytics and dashboards.
Teletrac Navman: Features
Teletrac Navman strives to provide a solution that meets the specific needs of each business. The company claims that its team of trained professionals understands the needs of all businesses and helps them identify and achieve their goals using its telematics solution.
The company offers a cloud-based tracking software called Director, which has a number of features that can help with fleet management, driver safety, and timely vehicle maintenance. In addition, the software is highly customizable, allowing clients to add or remove features based on their specific needs. This makes it ideal for managing fleets of any size or type of vehicle.
Some of the key features of Teletrac Navman are:
Fleet Tracking: Of course, this is a basic feature of any fleet management solution. Operators can monitor assets in real time, which improves efficiency and productivity. The software provides regular insights, such as vehicle location, activity reporting, and driver behavior reports, which are critical for safety and vehicle maintenance.
Teletrac Navman’s Director also provides two-way messaging between the driver and the operator, allowing them to give real-time feedback on incidents and share critical information about route changes. Instant alerts on fuel consumption and vehicle analytics help ensure the vehicle’s health and reduce the risk of fraudulent activities.
Another advantage of Director is that it comes with Google Maps integrated as the default mapping option. This is beneficial because users are generally familiar with Google Maps and the comprehensive mapping information it provides. This combines with geofencing to allow administrators to monitor the movement of vehicles and ensure that drivers follow the assigned route.
Compliance: Director provides drivers with peace of mind during roadside inspections. It syncs and stores data in the cloud, which reduces the amount of paperwork required. It also gives drivers instant access to Hours of Service, ELD, IFTA, and DVIR data on their tablets, ensuring compliance with local regulations.
Driver Safety: The system uses data from various on-board sensors, the dashcam feed, and more to provide multiple reports that highlight driving behaviors such as harsh braking, using a cell phone while driving, sharp turns, speeding, and any traffic or compliance violations. These auto-generated reports can be used by operators to provide relevant coaching to drivers, along with recognizing drivers with good performance levels).
Maintenance and Fuel: The maintenance module in Director is designed to keep vehicles on the road and out of the service station. With features like real-time engine diagnostics, fuel usage monitoring, and idling reports, it is simple to track vehicle health and ensure that problems are addressed promptly. Advance scheduling of preventive maintenance helps avoid the risk of unexpected repair costs.
Reports: Director provides a variety of reports with detailed insights using a customized dashboard that enables informed decision-making and ongoing fleet performance assessments. These reports assist in identifying trends, resource utilization, and drivers who would benefit from coaching.
Teletrac Navman: Support
Teletrac Navman has a robust customer support team that responds to inquiries. Direct assistance is available by phone and through a contact portal, but the hours and days of operation, as well as the typical response time, are not specified. The company also offers a variety of online training materials, including webinars, videos, guides, and more.
The organization's social media accounts, such as Facebook, Twitter, and YouTube, are frequently updated.
Teletrac Navman: Final verdict
Teletrac Navman has been in the business for decades, and offers a range of services that are suitable for fleets of all sizes.
The company is no longer accredited by the Better Business Bureau with a rating of C-. Furthermore, the feedback left on Teletrac Navman is a concern, with a 1-star rating, and a raft of complaints.
In light of this, we suggest that you take advantage of the free demo and read the terms and conditions before signing a long-term contract.
Jitendra has been working in the Internet Industry for the last 7 years now and has written about a wide range of topics including gadgets, smartphones, reviews, games, software, apps, deep tech, AI, and consumer electronics.