Microsoft has revealed Azure Communication Services (ACS), a new platform that it says will enable developers to add video and voice communications, instant chat, and SMS features to mobile, desktop, and web apps.
The first fully-managed cloud-based platform of its kind, ACS promises to advance customer engagement and provide next-gen customer support (opens in new tab) functions. As with other business phone systems, the technology streamlines communications, in this case via the same infrastructure used by Microsoft Teams.
This secure network has proven reliability, is GDPR-friendly, boasts low-latency, and automatically scales depending on demand. Developers can create new workflows through user-friendly APIs and SDKs and utilize other existing Azure protocols too.
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“Our goal is to meet businesses where they are and provide solutions to help them be resilient and move their business forward in today's market,” said Scott Van Vliet, Corporate Vice President of Intelligent Communications at Microsoft.
“We see rich communication experiences—enabled by voice, video, chat, and SMS—continuing to be an integral part in how businesses connect with their customers across devices and platforms.”
Although the full platform won’t be available to try out until October, developers are able to experiment with ACS APIs for voice and video calls and instant chat using samples available on the ACS GitHub page.
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