PSN outage ends: PlayStation Network recovers from major issues
PlayStation Network experienced major issues today
If you struggled to access online multiplayer games on PS5 or PS4 today, you may have noticed that PSN was down -- but it looks like Sony has fixed the outage ... mostly, that is.
PlayStation 5 and PlayStation 4 reported throughout Wednesday issues accessing online multiplayer games, with Sony's own server network status site (opens in new tab) showing problems with gaming and social, PlayStation Now and PlayStation Store.
Some players reported that PlayStation Network wasn't recognizing their PS Plus subscription (required for accessing many of PlayStation's multiplayer games), which was stopping them from accessing online play. We tested it out for ourselves and found we were unable to play several online games that require PS Plus, but could access several others that did not. TechRadar reached out to Sony for an explanation, but the company did not reply.
But good news! The PlayStation Network is (mostly) back online now, with the PlayStation network Server Status page now showing issues only with the PlayStation Now service. Sony has acknowledged the remaining problem and has said it's "working to resolve the issue as soon as possible".
For all the details on the outage, and how it impacted Sony's services, read our live blog below and experience the events in real time with us.
PSN multiplayer servers are currently down
Multiple users have reported that the PlayStation Network otherwise known as PSN is currently down. However, it seems to just be affecting the online multiplayer portion of Sony's services, as we haven't encountered any problems when signing in or accessing digital content.
More reports of PSN being down
Is The Service Down (opens in new tab) is also reporting a high number of PlayStation Network outages right now. At the time of writing, 64% of reported issues are of sign-in issues, while 28% have reported issues with online play.
PS Plus glitch
A glitch in the recent PlayStation software update may be the cause of the issues, with the glitch asking players to sign up for PS Plus to play online multiplayer games, even if they already have a subscription.
A PlayStation system software update went live this morning on PS4/PS5 and appears to be a glitch where the system asks people to get PS Plus to play online, even if you already own PS Plus. This may effect your ability to play CoD MP (not Warzone, though) until Sony fixes.March 23, 2022
We're not getting in
We've just tried logging into a few multiplayer games on PS5 and found that Dead By Daylight, Destiny 2 and FIFA 22 online play isn't working. However, Apex Legends and Fortnite (which don't require PS Plus) are working. It appears the issue is only affecting games that require PS Plus.
PlayStation Network Service Status reflects issues
The PlayStation Network Service Status (opens in new tab) is now showing issues with gaming and social, PlayStation Now and PlayStation Store.
According to the site, there are currently issues with game streaming on PS Vita, PS3, PS4, PS5 and more, which may result in "difficulty launching games, apps, or network features". PlayStation Now is also affected on PS Vita, PS3, PS4, PS5 and more, which means you "might have difficulty streaming PlayStation Now games".
The PlayStation Store appears to be having the most issues, though, with purchases, downloads, browsing, searching and redeeming vouchers all affected. "You might have difficulty getting products on the PlayStation Store," the website says.
For each of these issues, Sony has said it's "working to resolve the issue as soon as possible".
An incidental issue?
It's possible PlayStation Network being down may have been caused by an incidental issue outside not directly related to the recent update, as we tried playing online multiplayer without installing the recent PS5 update and still had issues with online play.
Vote in our Twitter poll
Is PlayStation Network down for you? Let us know in our Twitter poll.
Is PSN down for you?March 23, 2022
Ubisoft acknowledges outage
Ubisoft has acknowledged the issues with the PlayStation Network and has said that it is "currently under investigation".
We're aware of the issues affecting connectivity for a number of our titles on PlayStation consoles and this is currently under investigation: https://t.co/1huohgPelmMarch 23, 2022
PlayStation Store downloads aren't working
We've tried downloading GTA Online from the PlayStation Store and got an error. We're still able to play online games that don't require PS Plus but not games that do require it.
PS Plus single-player games still accessible
We're tried accessing single-player PS Plus free games and modes that we have previously installed and aren't finding issues with these games. However, PS Plus games that require PS Plus to play online still aren't working right now.
AskPlayStationUK responds to Twitter complaints
AskPlayStationUK has replied on Twitter to several players experiencing issues, saying "We are aware some players are experiencing issues with PlayStation Plus functionality, we are investigating this immediately".
Hi there! Thanks for reaching out, sorry to hear that. We are aware some Players are experiencing issues with PlayStation Plus functionality, we are investigating this immediately.March 23, 2022
Issue is widespread
We're still seeing plenty of PS4 and PS5 players reporting issues on Twitter, while the PSN server status still says "some services are experiencing issues". We're seeing players in the UK, US, Europe, Australia and Japan being affected.
I have been trying to connect to destiny on ps5 all day and it not letting me in saying unable to connect to PlayStation network. I refreshed my license, restarted both the router and the ps5 and still the same error pic.twitter.com/J5x5YVO3hQMarch 23, 2022
Bethesda acknowledges outage
Bethesda has also acknowledged the PlayStation Network outage. In response to a Twitter user asking why Fallout 76 isn't working, Bethesda support stated that "PlayStation Network is experiencing a service interruption at the moment".
Hi there! Are you playing on PlayStation? If so, the PlayStation Network is experiencing a service interruption at the moment, for a status update, you can check on this link here: https://t.co/iLOOEMcSbnMarch 23, 2022
PlayStation Japan addresses outage
The official PlayStation Japan Twitter account has acknowledged the outage, saying PSN (including the PlayStation Store) "may not be available at this time" but that it is "conducting an investigation and restoration work".
【PSN™障害発生のご案内】ただいま、PSN™（PlayStation®Storeを含む）をご利用いただけない場合がございます。ご利用のお客様にはご不便をおかけし大変申し訳ございません。調査及び復旧作業を行っておりますので、いましばらくお待ちいただきますよう宜しくお願い申し上げます。 pic.twitter.com/nrzKIrMVnYMarch 23, 2022
Don't extend your PS Plus right now
If you've previously bought PlayStation Plus and are being told it's expired (or about to expire) when you know you've still got time left, don't extend it now. Some PS Plus subscribers are reporting issues with this and it's likely your PS Plus will be reinstated once Sony fixes its PSN issues.
Team 17 acknowledges issues
Team 17 has acknowledged the PlayStation Network outage. Like Ubisoft and Bethesda, the publisher has pointed players towards the PSN Server Status site.
Hello, Thanks for getting in touch with us about Hell Let Loose. Unfortunately, there is a current issue with the Playstation Network, https://t.co/xVxCHWSARG. Apologies for any inconvenience this may cause!March 23, 2022
Some PlayStation games affected by the outage
Here are some of the PlayStation games we know are being affected by the current PSN outage:
- Dead by Daylight
- FIFA 22
- Destiny 2
- Call of Duty: Vanguard
- Elden Ring
- Final Fantasy 14 Online
- Fallout 76
- Hell Let Loose
- GTA Online
- Red Dead Online
Not acknowledging issues on Twitter
The AskPlayStation Twitter account is now responding to questions from players, but rather than acknowledging issues the account is asking those with PS Plus issues whether they're using the same account where they made the purchase (and directing them to their restore licenses guide) and asking those who can't access online games whether they are seeing specific error codes.
It's odd, considering the PlayStation Network Server Status acknowledges issues with PSN and online play.
Thanks for bringing this to our attention. Just to confirm, are you trying to access the subscription using the same account where you made the purchase? Please restore licenses following the steps here: https://t.co/EXMDkZo7zO Let us know the outcome.March 23, 2022
Thanks for bringing this to our attention. Just to confirm, do you see any specific error message or error code? Does it happen with every game or with a game in particular? Remember that you can also visit our support site: https://t.co/lEuId5OMfjMarch 23, 2022
PlayStation Now still down but other services are back
According to Sony's status checker, most of its services are now back online, with only PlayStation Now showing up as still affected.
The report says that "You might have difficulty streaming PlayStation Now games" and that Sony is "working to resolve the issue as soon as possible." That was last updated at 13:41 GMT. So it's been impacted for nearly 3 hours at this point, a significant outage.
Meanwhile, over on Twitter, players are still reporting that they are unable to play their games.
Meanwhile, Sony's official Ask PlayStation Twitter account (opens in new tab) still isn't acknowledging the fault in a direct tweet, only in replies to people complaining.
Back in business
We just checked the PlayStation Store and were able to download a game from it, so that appears (as per PlayStation's server status update) to be working again. We've also found online multiplayer games appear to be up and running again, at least for us.
Currently, PlayStation Now seems to be the only service still affected.
@AskPlayStation Are you going to address the fact your entire network went down when you forced us all to update our firmwares? #ps5 #ps4 #psn #sony #playststionnetwork #PlayStation5 #playstationMarch 23, 2022
Guess not! The PlayStation service is back up, but official PlayStation social media accounts have yet to acknowledge that there even was an issue. Problems? What problems? The Ask PlayStation Twitter feed ("Official PlayStation Support for English, Spanish, and Portuguese for the Americas") hasn't updated in 17 hours, for example, and the Facebook page is similarly chipper and upbeat. Sigh. So much for transparency.
【PSN™障害復旧のご案内】本障害は復旧いたしました。ご利用のお客様には、大変ご迷惑をおかけいたしましたことをお詫び申し上げます。 pic.twitter.com/Le4nETGCvPMarch 23, 2022
[PSN ™ Disaster Recovery Information] This failure has been recovered. We sincerely apologize for the inconvenience caused to our customers.
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