Shopify point of sale (POS) system review

Shopify POS systems deliver multiple options for processing payments

Shopify POS
(Image: © Shopify)

TechRadar Verdict

POS poster brand Shopify POS is a great all-rounder when it comes to point of sale solutions. An effortlessly easy to use app, coupled with retail ready hardware unify to create one of the industry’s most substantial and popular POS systems. Plus, with excellent transaction versatility and thoughtful customization features in both the Shopify POS Lite and Shopify POS Pro plans, this is a POS system that adapts to your business and way of working.


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    Easy setup and long term use

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    Integration and ecommerce ready

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    Superb customer support

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    Industry-leading app UI and UX

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    Mobile POS and card reader

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    Detailed reporting for all business areas

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    Hardware warranty


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    Additional expense for Shopify hardware

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    Cannot take card payments in offline mode

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    Transaction fee charged unless you use Shopify’s payment solution

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A spectacular Shopify POS system was inevitable, it was always just a matter of time. After all, there's no denying Shopify has already risen to dominance in the world of online retail. With Shopify's modern ecommerce services, small businesses have been empowered to process secure online sales in seconds.  

So, venturing into the world of physical retail with the launch of their point-of-sale system app in 2013 was highly anticipated, by both brand and customer. Naturally, the Shopify POS system can integrate easily with the Shopify web store. 

If your ambition is to be an omnichannel retailer, take note. This is just one example of how Shopify's POS system offers total customer shopping flexibility. Customer's can switch from browsing your online store to buying their purchase in person the very next day. 

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Since 2013, Shopify's POS offering has since evolved into Shopify POS for Android devices, Shopify POS for iPad—currently, there is no Shopify POS system configured for desktop computers—and Shopify POS mobile. Each of these options give you a highly affordable POS solution that enables you to manage sales while mobile or remote.

In our Shopify POS review, we scrutinize features, software support, usability pricing and other aspects of Shopify's offering so you don't have to. 

As the world shops and works increasingly remotely, the Shopify POS system seems to offer growing advantages to both customers and retail employees.

The key to its success is ease of use, affordability, intuitive design, flexibility and durable software performance. It works very simply. You can download Shopify POS mobile apps for your business smartphone or tablet to use at any time.

It's a near-faultless POS system if you’re opening up a brick & mortar store, pop-up shop or a market stall and want to be able to take payments without investing heavily in infrastructure.

Alternative retail competitor POS platforms include AirPOS, Lightspeed POS, EposNow and Square POS.

Shopify POS

Shopify's wide range of plans (Image Credit: Shopify) (Image credit: Shopify)

Shopify POS: Pricing

Shopify offers a selection of pricing options designed to make it affordable for every business, regardless of size. So if you plan to scale up in the near future, Shopify POS is a safe choice. Their pricing plans include:  

Swipe to scroll horizontally
Header Cell - Column 0 Shopify LiteBasic ShopifyShopifyAdvanced ShopifyShopify ProShopify Plus
Monthly cost$9$29$79$299N/A$2,000
Online sales rateN/A2.9% + 30¢ 2.6% +30¢2.4% +30¢N/AN/A
In person sales rateN/A1.7% + 0p2.5%2.4%N/AN/A
Additional costsN/AFee is not using Shopify Payments of 2.0%Fee for using an external gateway of 1%Row 3 - Cell 4 Cost of your plan + $89 per location site.Monthly cost varies depending on business size

Their pricing is very clearly stated, and comes with the added benefit of a free 14 day trial, which doesn't require a credit card for sign up. There’s no set up fee for any of the plans that Shopify offers either. 

Shopify POS perks

As part of your POS search, it's useful to keep in mind the perks you get from partnering with a globally recognised brand like Shopify. 

✔ Get competitive shipping rates up to 77% - 88% off from DHL Express, UPS, or USPS when you work with them. Not a bad retail saving to have!

✔ Expert support from a company who help make sales for leading brands (opens in new tab) such as Gymshark, Polaroid, Sony, Heinz, Clarks and The Economist 

Burst from Shopify (opens in new tab), a website full of free high resolution stock photos for your online store

✔ Numerous free business tools (opens in new tab), including:

Shopify POS: Features

Shopify POS

Shopify delivers a fantastic user experience on its POS app (Image credit: Shopify POS)

Shopify POS system comes in multiple subscriptions, each a competitive offer—depending on the scale of your business—that increases in POS software features and operational support for business benefit. 

POS Lite (opens in new tab) is the basic package which comes with all plans at no extra charge. This gives you a host of standard features such as QR codes, external card terminals, gift cards, hardware integration and a customized checkout. 

POS Pro (opens in new tab) is for enterprise clients who need something a little more. You can upgrade to Shopify Pro for an additional fee in return for shipping support, stock adjustments, purchase orders, reporting tools and sale item suggestions. Shopify Plus is for global omnichannel retail giants. 

Depending on which of the Shopify POS packages you go for determines what you end up getting features-wise. However, even in its leanest incarnation the Basic Shopify option is a great starting point, particularly if you're an independent business or SMB owner. 

Shopify POS

You can also purchase additional POS hardware if needed (Image credit: Shopify POS)

In fact, the main feature difference with Basic Shopify is that you don't get gift cards, professional reports, an advanced report builder and third-party calculated shipping rates like you do in the priciest Advanced package. 

Nevertheless, the feature set on all options includes an online store, unlimited products, staff accounts, 24/7 support, sales channels, manual order creation, discount codes, a free SSL certificate and abandoned cart recovery feature. Note that you can add unlimited staff accounts on the Shopify POS Pro plan, but will need to pay extra per head under the Shopify POS Lite plan.

Learn more about the full Shopify POS feature set per plan (opens in new tab). If you need supporting hardware, incidentally, then Shopify has an extensive series of help pages (opens in new tab) that offer assistance.

Shopify POS: Performance

Shopify POS Hardware website landing page

Shopify POS platform is a pretty complete point of sale solution for every businesses (Image credit: Shopify)

Shopify POS powers more than a million businesses worldwide and is easily one of the best POS platforms out there. Its great strength is largely due to its flexibility with ecommerce, accounting, global payment providers and even social media integrations. 

Pair this with the ability to offer business customization across the POS system and their affordable subscription packages, and it's easy to see why Shopify POS is a retail industry favourite. 

In terms of performance, Shopify's cloud-based POS system is simple to train on and works at a good speed. Although, it does require an internet connection to process every type of transaction. Without an internet connection, you can only take cash payments offline. 

The POS system is secured by individual staff logins and updates are automated, so you always have the latest version of the software available. In an age when cybercriminals look to exploit any potential weakness, that is huge bonus and one less thing for your team to think about. 

To ensure you have everything you need to process sales, you can also benefit from Shopify's POS hardware selection. Their gadgets include cash drawers, receipt printers, barcode scanners and card readers. However, if you don’t have the budget for these, the system can also work with just the mobile device.  

You’ll need to dip into a web browser on a laptop from time to time to use the Shopify admin area to best effect. But, all in all the performance using Shopify is impressive as long as connectivity is retained.

Shopify POS: Ease of use

Shopify POS trial dashboard

The Shopify user experience is simple but very effective (Image credit: Shopify)

Shopify's point of sale software ease of use is undoubtedly its greatest strength. 

Providing sufficient performance and user friendliness can be a difficult balancing act, but it’s one Shopify POS pulls off commendably. 

You get a free 14 day trial without having to hand over your company credit card details, so you can see just how easy it is to do business with. During the trial, you're offered a user dashboard with a friendly intro video giving you a guide to the POS platform. 

The dashboard is intuitive and allows you to handle basic tasks with locations, additional products, taxes, payments and set up systems. On the left hand column, you can view some of your key data such as orders, customers, discounts and any marketing activity. 

From there you can easily set up your point of sale app on any device you need. All the information connects through to this central dashboard.

Much of Shopify's POS software simplicity comes from its use of different app integrations. These provide all sorts of additional functions which you can connect to your POS base. 

Shopify POS: Support

As with all aspects of this POS provider, Shopify POS system benefits from some of the best customer support in the business. 

An excellent online help centre and easy to understand video tutorials help you find your feet with the platform while extensive community forums (opens in new tab) help you get answers to any question. 

The site has plenty of information such as FAQs to clear up some of the simpler answers and you can contact customer support online or by phone 24/7. 


A business owner using Shopify POS to complete a transaction (Image Credit: Shopify)

Shopify POS: Final verdict

Shopify revels in its reputation as the best all round ecommerce platform out there, with Shopify POS reviews being almost uniformly excellent. Given we highly recommend it as a POS system, we have to agree. 

Shopify POS is an intelligent platform to shortlist. There are downsides to the platform, including a lack of offline sale mode for Android (opens in new tab) users and POS hardware costs which can be beaten by other brands—sometimes at the expense of system quality—but they are limited. It has to be noted Shopify POS have software packages which work for all sectors and sizes of businesses. When, where and however your business operates: this is a POS system which will workaround your hours and duties. 

With its intuitive interface, a selection of flexible pricing plans, thousands of apps and stacks of POS features the platform is exemplary. It’s particularly useful for large volume retailers, as Shopify can dramatically reduce the cost and time involved in migrating to a new point of sale system. 

Whether your POS search is for a physical store, food truck or a festival. The Shopify POS mobile payments solution frees people up to bring payments to their customers. With thousands of apps to choose from it gives you the space to shape the app to your specific purposes. 

Its point of sale app feels as if it has been designed with the needs of modern businesses in mind. It is flexible, powerful and easy to use. You can add a wide selection of Shopify POS hardware to create a complete instore selling experience. 

Tom Cropper

Freelance writer focusing on finance and social enterprise.