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Best network monitoring tools of 2020: remote monitoring and management (RMM)

Best network monitoring tools
(Image credit: Image Credit: Pixabay)

IT networks are now at the heart of any given business. Information Technology applies to every department, every section, every employee, yet the larger the business, the more difficult it can be to monitor and maintain that infrastructure and those networks. 

It's not just external threats that need to be guarded against, but more mundane issues such as maintaining security protocols and ensuring network connectivity in the face of patches and upgrades. The more machines worked with, the more of a challenge this can become. Both software and hardware can easily become out of date, leaving the entire IT network vulnerable to failures which can undermine productivity and efficiency.

However, there are business solutions out there aimed not just at managing those networks, but making the whole process easier. The challenge is to find the network monitoring tools that work for you and your business. Here we look at some of the market leaders when it comes to network monitoring tools.

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Best network monitoring tools - at a glance

  1. WebTitan
  2. Pulseway
  3. Atera
  4. Netwrix Auditor
  5. Panopta
  6. Azure Network Watcher

(Image credit: WebTitan)

1. WebTitan

Your network Big Brother

Adaptable web access policies
Strong range of analytics tools
Multi-faceted approach to handling security

WebTitan supplies businesses of all sizes with a suite of security and monitoring platforms that give a wide range of powers to IT administrators.

Doing the job of ‘Big Brother’ is WebTitan Cloud, a filtering solution for organizations to monitor, control and protect their online users from web content. The platform’s policy engine enables admins to block access to certain web pages among certain users, while adjusting the policy for other departments in the organization. 

It also includes a reporting section which covers behavior-based analysis, trend reports, security reports, and more. These reports can even be scheduled, sending the insights directly to the team members who need them.

Away from the cloud-based platform, WebTitan packages also offer DNS-based web filters that block malware, phishing attempts and ransomware. The software’s creators, TitanHQ, claims its filters identify 60,000 malware variants every day and says the platform is well suited to educational institutions and wifi providers, as well as businesses. 

If you pay monthly, the service costs $1.44 per user for up to 100 users, but if you pay annually the per user cost drops to $1.29. There are further discounts for paying 2 and 3 years in advance.

(Image credit: Pulseway)

2. Pulseway

Features galore to keep your fingers on the network pulse

Lots of third party integrations
Flexible packages
Disaster recovery capabilities

Pulseway helps system administrators and IT departments stay right across their organization’s network by offering a real-time overview of all the machines under operation. It works for Windows, Linux and Mac devices and can be used on mobile devices for full administrative control form the palm of your hand. 

On top of its main dashboard for remote desktop control, patch management, white labelling and advanced automation, Pulseway offers: a business management integration that includes functions for ticketing, project management, accounting, CRM, time-tracking, invoicing, billing and help desk support; an antivirus integration powered by Webroot and Kaspersky for end-to-end protection; and a storage integration for business continuity and disaster recovery in the event of lost data and outages. Other third-party tie-ins include Slack, Pagerduty, Zendesk and IT Glue.

Personal use of Pulseway (across two devices) is free, while subscriptions for larger teams vary depending on the number of machines and whether the platform is used as on premise or as an SaaS (software as a service). Full pricing details can be found via the link below.

3. Atera

Cloud-based, scalable SaaS

Flexible deployment options
Easy to use
Range of features could be more extensive

Atera combines remote monitoring and management (RMM) with professional services automation (PSA) in a business management platform that’s made and operated in the cloud. The creators claim its cloud DNA and scalable SaaS packages make it extra fast for onboarding and rolling out in new organizations.

The Atera platform offers IT administrators a range of features to stay on top of their network. These include remote access of computers, desktops, servers, apps and files, real time alerts on events like user log-ins, software updates, VMware and IP monitoring, IT automation and patch management, and analytics tools to dig into data and records. For those looking to expand the remit of the platform, integrations include CRM and service desk tools.

Simplicity and ease-of use is the name of the game here, but for those well acquainted with platforms of this nature who really want to push their monitoring software to its limit, the range of features with Atera may feel somewhat limited. But with flexible pricing options available, IT administrators may be able to find the package that suits the needs of their organization. 

Pricing starts at $79 (£60) per user, per month.  

(Image credit: Netwrix)

4. Netwrix Auditor

Audit-focused network control

Handy for ticking compliance boxes
Wide range of integrations
Not supported on mobile

Netwrix Auditor is all about giving maximum visibility of IT infrastructure changes, data access and system configurations to the IT administrators of your organization. Another key component is Netwrix’s security analytics technology, which monitors your IT environment and enables you to detect threats or anomalous user behaviour.

Among the platform’s features is the option to automate auditing and reporting tasks to save time manually poring over logs of data, plus the ability to maintain a complete audit trail that can be archived for more than ten years. By maintaining such evidence, Netwrix Auditor enables users to prove their business adheres to and is compliant with PCI DSS, HIPAA, SOX, and FERPA standards, among others.

Potentially relieving concerns about integration, Netwrix supports auditing on a wide selection of IT systems, including Active Directory, Office 365, Windows file servers, Oracle DB and VMware. Unlike some of the other services we’ve seen, Netwrix doesn’t support mobile use so it may not be the platform for you if you’re reliant on quick check-ups on the move via phone or tablet. 

You can get a quote on a Netwrix subscription via the link below. 


(Image credit: Panopta)

5. Panopta

Configured for automation

Powerful controls
Configuration library
Automation options

Panopta provides a SaaS platform for network performance monitoring in the cloud, on-premises, and hybrid environments. This comes as part of it's wider range of network, applications and server monitoring.

The platform is easy to set up, not just because it's cloud-based, but because it also comes with a large library of configuration settings intended to cover most circumstances. This means you don't have to spend so much time with configuration set up and instead allow for more passive monitoring of settings.

Dashboards are customizable and there's a wide range of features available, not least the ability to filter and segment any part of the network infrastructure for real-time monitoring.

Ease of use through automation is at the heart of Panopta's design, which not only helps with the ability to process complex workflows, but also reduce the likelihood of false alerts which can otherwise be more than an annoyance.

Pricing is a very reasonable $6 per instance per month, which covers most features. For additional automation features the service is priced at $10 per instance per month.

(Image credit: Microsoft)

6. Azure Network Watcher

For monitoring and insights into your cloud

Runs in Azure
Real time monitoring
Reduced need for login

Network Watcher is a product within the Microsoft Azure ecosystem specifically for the network monitoring of your cloud services. As expected, it allows you to monitor performance, diagnose problems, and generally gain insights into your network health.

However, by using packet capture you don't even need to remotely login into your virtual machines, and can instead set alerts to get real-time information on performance at the packet level. This means IT technicians only have to spend time logging in to actual issues rather than routine observation.

Additionally, flow logs can be used to gather data for general auditing, compliance, and security profiling.

There are also tools to diagnose the more common VPN gateway and connection issues, which means not simply being able to identify any issues but also using logs for deeper investigation.

As you'd expect with a platform as large and diverse as Microsoft Azure, there is likely to monitor, but the Network Watcher aims to make it as easy as possible to do this with the least need for intervention, while also applying those tools that might be needed as and when needed.

Other network monitoring tools to consider

Auvik is made exclusively for managed service providers (MSP). Based in the cloud, it enables remote monitoring and management, provides insight into client networks, and automates time-consuming tasks like device configuration and backing up data.

Like any good dog, Datadog is good at retrieving things. In this case, information about your systems, clusters and infrastructure – no matter how disparate it is – and bringing it all into one site to help you analyze and secure the data of your organization.

Working in a similar vein, Paessler monitors your IT infrastructure to identify problems “before users even notice,” it claims. A whole range of network components are covered by its monitoring systems, including LANs, WANs, servers, websites and applications.

Another strong player in this field is OpsGenie. This operations management service is based in the cloud and its alert notifications extend to mobile as well as desktop, so you can receive network updates via email, SMS and voice calls no matter where you are.