Latest about Pro reviews
I tested ServiceNow and found it offers a powerful and comprehensive ITSM platform ideal for larger organizations
An all-in-one enterprise service management platform with strong automation. But it comes with a steep learning curve and high costs for small businesses.
I tested Spiceworks and found it offers great functionality for a free help desk tool, making it perfect for SMB IT teams
A free yet user-friendly IT help desk solution with strong ticketing features. But it includes ads and may have some performance issues.
I tried ManageEngine ServiceDesk Plus and found it offers great features for large organizations
ManageEngine ServiceDesk Plus is aimed at large organizations that need serious ITIL features.
I tested HappyFox Help Desk and found A powerful and easy to use system that isn’t as competitively priced as it once was
HappyFox delivers a comprehensive customer support solution with a customizable interface, if you can pay the price.
Oukitel WP300 rugged phone review
Another modular phone from Oukitel, this time with options for a watch and a light.
I tested NinjaOne, and found it offers a great mix of power and simplicity for IT teams handling many endpoints
A strong, feature-rich, easy-to-use IT management platform that shines in remote monitoring, patch management, and automation.
I tested Jira Service Management, an ITSM platform with powerful service management capabilities, excellent workflow automation, and request tracking
Jira Service Management is an IT support solution that integrates with other Atlassian products to provide a sophisticated platform for those providing IT support and software services.
I tested Kayako, a solid help desk platform with strong ticketing and collaboration features - but watch out on for the pricing
Updated Kayako is one of the best helpdesk software solutions we've seen but it is not without its drawbacks
