ManageEngine Mobile Device Manager Plus MDM review

A comprehensive MDM solution that can be used on-premises or in the cloud

ManageEngine MDM Review Hero
(Image: © Zoho)

TechRadar Verdict

ManageEngine Mobile Device Manager Plus provides comprehensive mobile and desktop management across multiple operating systems. On-premises and cloud options are available.

Pros

  • +

    On-premises and cloud hosting options

  • +

    Can be installed on corporate and BYOD hardware

Cons

  • -

    UI is a little unsatisfying

  • -

    No Linux support

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If you need to oversee and monitor mobile devices within your organization from a remote location, it is recommended to use a Mobile Device Management (MDM) suite. MDM options are available for managing different levels of control on phones, tablets, laptops, and other portable devices. There are numerous MDM solutions offered by major software providers.

ManageEngine Mobile Device Manager Plus is ZOHO's MDM solution, utilized by 180,000 businesses globally. This platform supports not only mobile devices but also desktops, network hardware, and servers. ManageEngine is considered a Unified Endpoint Management (UEM) system with MDM capabilities. Therefore, this review will focus more on the MDM features rather than the broader range of tools available.

ManageEngine provides three distinct MDMs, namely Mobile Device Manager Plus Free Edition, Mobile Device Manager Plus Standard Edition, and Mobile Device Manager Plus Professional Edition. This overview will help you understand the key features of each MDM so that you can decide if ManageEngine's MDM solutions are appropriate for your company.


Features

ManageEngine's MDM allows organizations to manage content, email and apps in addition to devices (Image credit: Zoho)

Features

Mobile Device Manager Plus from ManageEngine offers various MDM tools for managing mobile devices. It provides a single console for device management that covers all related tasks. The dashboard is user-friendly and allows for quick enrollment of devices. You can configure profiles for Wi-Fi access, VPN, and other settings and roll out policies for phones, tablets, and computers.

With Mobile Device Manager Plus, you can distribute and manage apps, monitor app licenses, lock devices to specific apps or sets of apps, and create separate corporate and work profiles. The life cycle of all installed apps can be tracked, and apps can be installed silently without any interaction from the device user.

Enterprise Features

ManageEngine Mobile Device Manager Plus can protect sensitive business data as well as enterprise email (Image credit: Zoho)

The Security Management tool enforces security policies by identifying and acting against high-risk or compromised devices, such as jail-broken or rooted ones. If necessary, it can remotely wipe device data. User roles determine device usage permissions to shield the corporate network from mobile-based security threats.

Email configuration and management ensure that corporate email is correctly routed and secured. Email containerization restricts access to specific email accounts, while Office 365 and Azure are fully provisioned.

Content Management enables users to share and save documents to their devices, which can be monitored and retrieved by the MDM admin. Over 10 document formats can be distributed and managed with remote updates and blocked third-party cloud sync.

Containerization separates corporate and personal data into separate areas to prevent data compromise. Enterprise data is stored in an encrypted container, with selective access to corporate accounts and the ability to choose which apps can be used on-premises.

Free Trial

A 30-day free trial is available for both the cloud and on-premises edition of ManageEngine MDM (Image credit: Zoho)

Installation and setup

You can install ManageEngine Mobile Device Manager Plus in two ways: on-premises or through the cloud. Setting up new software on a server can be challenging, especially when IT budgets are limited. Therefore, the cloud option is suitable for those just starting with MDMs.

Device enrollment allows for easy management of mobile devices using Mobile Device Manager Plus. Both personally-owned and company-owned devices can be enrolled and managed, making it simple to troubleshoot issues and ensure compliance with policies.

Features

ManageEngine's MDM solution allows businesses to manage Apple, Android, Windows and Chrome OS devices (Image credit: Zoho)

Compatibility

Mobile Device Manager Plus is a versatile tool that can be used on various devices, including smartphones, tablets, laptops, and desktops. It is designed to support multiple operating systems, including iOS, Android, Windows, macOS, and Chrome OS, making it easy for organizations to access a broad range of mobile devices without any worries. 

With its unmatched flexibility, this software is an ideal solution for businesses of all sizes, whether looking to manage mobile devices, secure their data, or optimize their workflows. Whether you are an IT professional looking to streamline your device management tasks or a business owner trying to improve your team's productivity, Mobile Device Manager Plus has you covered.

Interface

This is the user interface of ManageEngine Mobile Device Manager Plus (Image credit: Zoho)

Usability

ManageEngine Mobile Device Manager Plus has a user-friendly browser-based console with a straightforward menu set. The console is divided into Home, Device Management, Inventory, Enrollment, Reports, Admin, and Support screens, which provide easy access to all the necessary features.

For instance, you can configure apps for iOS, Android, and Windows devices under Device Management. This includes silent installation, license management, app permission management, and other options.

Moreover, Mobile Device Manager Plus offers contextual quick links, a knowledge base, an FAQ, and easy-to-use quick links. You can search for devices via a fast search field by name or user, set specific rules, add devices and users to groups, and more.

Pricing

Pricing is based around the number of devices that need to be managed and whether ManageEngine's MDM is running on-premises or in the cloud (Image credit: Zoho)

Pricing

To view the pricing details for ManageEngine products, you must provide your email address and phone number online. If you choose not to follow through with this step, you can expect a follow-up from the company. 

The Standard Edition of the Mobile Device Manager Plus costs $495 annually and supports up to 50 devices, which is equivalent to $0.825 per device per month. On the other hand, the highest quoted price of $29,995 annually is for the management of 10,000 devices, which comes at $0.25 per device per month. The price of MDM decreases with an increased number of devices required for management. 

The Professional Edition of the Mobile Device Manager Plus starts at $895 for 50 devices. Additional user packages are available, and the company also offers add-ons such as failover servers, multilanguage packs, and online and onsite training. 

If you require a larger MDM, you can contact ManageEngine directly to discuss your specific needs. The company offers a free 30-day trial of the Mobile Device Manager Plus Free Edition, which licenses you for 25 devices. The trial is non-recurring and gives you enough time to assess whether the Mobile Device Manager Plus meets your requirements.

Final verdict

ManageEngine's Mobile Device Manager Plus stands out in the crowded marketplace thanks to its comprehensive tools that support all major operating systems, including Chrome OS. 

The console user interface may sometimes seem disoriented, but the simple enrollment process and efficient device management make it a viable option. The range of affordable license options and a 30-day free trial make it even more appealing.

Christian Cawley

Christian Cawley has extensive experience as a writer and editor in consumer electronics, IT and entertainment media. He has contributed to TechRadar since 2017 and has been published in Computer Weekly, Linux Format, ComputerActive, and other publications. Formerly the editor responsible for Linux, Security, Programming, and DIY at MakeUseOf.com, Christian previously worked as a desktop and software support specialist in the public and private sectors.

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