Jetpac review

Based in Singapore, Jetpac is a new player in the eSIM market that’s gained traction thanks to its free airport lounge access feature.

Jetpac landing page
(Image: © Jetpac)

TechRadar Verdict

Jetpac is a Singapore-based eSIM company that offers reliable coverage in more than 100 countries around the world. Plans are reasonably priced, plus you get complimentary airport lounge access with your membership.


  • +

    Wide coverage in 100+ countries

  • +

    Competitive pricing and affordable plans

  • +

    Easy setup and user-friendly app


  • -

    No local phone number provided

  • -

    Some gaps in remote area coverage

  • -

    Limited compatibility with older devices

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Jetpac is a Singapore-based eSIM provider that aims to simplify global connectivity for travelers. Founded in 2022, the company offers data plans covering over 100 countries, making it an attractive option for frequent jet-setters looking to avoid the hassle of physical SIM cards.

Jetpac has quickly gained popularity thanks to its extensive coverage, which includes many of the world's top travel destinations. The provider's eSIM plans cater to various needs, with regional and global options available. Customers praise Jetpac for its affordable pricing, reliable service, and user-friendly app.

In our experience, Jetpac delivered on its promises, providing fast and consistent data speeds across multiple countries. The eSIM was easy to set up and use, while the complimentary airport lounge access for delayed flights was a nice perk. Overall, Jetpac is a compelling choice for travelers seeking a convenient and cost-effective roaming solution.

Jetpac: Plans and pricing

Jetpac offers a range of affordable eSIM plans for travelers, with options for local, regional, and global coverage. Plans are typically available in 4 to 30-day durations, and data allowances range from 1GB to 40GB or more. Here are 5 of Jetpac's most popular plans: 

Swipe to scroll horizontally
RegionData AmountValidityPrice
Global10 GB30 days$25
North America10 GB30 days$32
Europe10 GB30 days$18
Asia-Pacific10 GB30 days$23
Middle East and North Africa10 GB30 days$40

With its extensive coverage and unique perks like SmartDelay lounge access, Jetpac is an attractive choice for frequent travelers looking for a reliable and cost-effective eSIM solution. 

Jetpac: Features

Jetpac features

(Image credit: Jetpac)

Jetpac offers several unique features that set it apart from other eSIM providers, including plans with no data throttling, hotspot capabilities, and complimentary airport lounge access.

SmartDelay Lounge Access

One of Jetpac's most notable features is SmartDelay, which provides complimentary airport lounge access in the event of a flight delay or cancellation. By registering your flight with Jetpac, you can enjoy the comfort of a lounge during unexpected delays, accommodating up to five travel companions.

No Data Throttling

Unlike some eSIM providers, Jetpac does not throttle data speeds. This means you can use your full data allowance at the highest available speeds, ensuring a seamless browsing and streaming experience while traveling abroad.

Hotspot Capability

Jetpac allows you to hotspot your eSIM to other devices, enabling you to share your data connection with laptops, tablets, or travel companions' devices. This feature adds flexibility and convenience, particularly for those working remotely or traveling in groups.

Jetpac: Installation

Jetpac installation

(Image credit: Jetpac)

Setting up and using a Jetpac eSIM is a straightforward process. The company provides a user-friendly app that guides you through the installation and activation steps, making the onboarding experience smooth and hassle-free.

To configure your eSIM for first-time usage, simply scan the QR code provided in the app or via email after purchasing your Jetpac plan. This will automatically download and install the eSIM on your compatible device. Ensure that you enable data roaming in your phone settings to allow the eSIM to connect to a network when you're abroad after installation.

Jetpac offers ample resources for new users, including detailed instructions within the app and on their website. Its customer support team is also readily available to assist with any questions or issues you may encounter during the setup process.

One important thing for new users to keep in mind is that your device must be unlocked and eSIM-compatible to use Jetpac. Additionally, while the eSIM itself can be downloaded and installed before your trip, the data plan will only activate once you start using data roaming in a supported country.

Jetpac: Coverage and speed

Jetpac offers eSIM coverage in over 100 countries worldwide, including many top travel destinations. The provider partners with reliable local networks to ensure fast and consistent data speeds for users.

Some of the countries where Jetpac eSIMs are available include:

  • United States
  • United Kingdom
  • Japan
  • Australia
  • Thailand
  • France

Users report fast 4G/LTE and even 5G speeds in supported locations, allowing for smooth browsing, streaming, and app usage. The provider's extensive coverage and partnerships with reputable local carriers contribute to its reliable performance.

When compared to other eSIM providers, Jetpac holds its own. While some competitors may offer slightly faster speeds or coverage in specific countries, Jetpac's overall coverage, speed, and affordability make it a strong contender in the eSIM market.

Jetpac: Support

Jetpac support

(Image credit: Jetpac)

Jetpac offers multiple support channels to ensure users can get assistance whenever needed. Customers can reach out via email at for immediate support. The company also provides an in-app live chat feature for quick and easy access to customer service.

User reviews across the web consistently praise Jetpac's customer support. Customers highlight the fast response times, with some mentioning receiving help within 28 minutes. Even when faced with technical issues, users report positive experiences with Jetpac's support team, who diligently work to resolve problems until a solution is found.

It's worth noting that Jetpac's customer support is available 24/7 across various digital channels. This commitment to round-the-clock assistance ensures that users can get help regardless of their location or time zone, providing peace of mind for travelers visiting multiple destinations.

Jetpac: Final verdict

Jetpac is a promising new player in the eSIM market, offering competitive pricing, extensive coverage in over 100 countries, and unique perks like complimentary lounge access during flight delays. The eSIM is easy to set up and use, with a user-friendly app for managing data and account details.

Customer reviews across multiple countries demonstrate that Jetpac delivers reliable and high-speed connectivity, making it an attractive choice for frequent travelers.

While it may not offer the absolute fastest speeds or most comprehensive coverage compared to some competitors, Jetpac's overall performance and value proposition are strong.

Jetpac: FAQs

Is Jetpac eSIM reliable?

Yes, Jetpac eSIM is reliable based on user reviews and real-world tests. Customers report fast and consistent data speeds in the 100+ countries where Jetpac has coverage, thanks to partnerships with reputable local carriers. In side-by-side comparisons, Jetpac delivered LTE/4G and even 5G speeds comparable to local SIM cards in supported locations. While some remote areas may have coverage gaps, overall Jetpac provides a dependable connection for travelers. 

How to activate Jetpac eSIM?

Activating your Jetpac eSIM is a simple process:

  1. Purchase a Jetpac eSIM plan through their website or mobile app.
  2. You will receive an eSIM activation QR code via email after purchase.
  3. Scan the QR code to download and install the eSIM on your compatible device.
  4. Enable data roaming in your phone settings.
  5. The eSIM will automatically activate once you start using data overseas in a supported country.

Even if you don't activate the eSIM right away, you can still download it in advance and activate it later when you travel.

Ritoban Mukherjee

Ritoban Mukherjee is a freelance journalist from West Bengal, India. His work has been published on Tom's Guide, TechRadar, Creative Bloq, IT Pro Portal, Gizmodo, Medium, and Mental Floss. Ritoban is also a member of the National Association of Science Writers.