Best nonprofit software of 2019

NeonCRM
Best nonprofit software

Non-profit software aims to make it easier for non-profit groups to manage a wider range of issues in one place, that most other website CMS software cannot provide for. This is not least ensuring a central dashboard for reporting and abalytics, to track donations and targets, and look for actionable insights to help support existing marketing campaigns.

Then there is a CRM aspect for providing details of teams, volunteers, supporters, and donors, to ensure that the non-profit can properly communicate with them, as and when they need to. Accounting and social media management can also sometimes be included in software for non-profits, as part of the wider online management process.

However, while non-profits may have complex needs, the software needs to be simple and easy to use, especially as there may be limited training facilities available, and especially because it may sometimes be volunteers expected to use it despite limited IT knowledge.

Therefore we'll look at the best in non-profit software, that aims to make the wide range of needs for managing a non-profit as simple and effective as possible, without having to split your software needs between multiple packages.

  • Want your company or services to be added to this buyer’s guide? Please email your request to desire.athow@futurenet.com with the URL of the buying guide in the subject line.

Image credit: Neon

(Image credit: NeonCRM)

1. NeonCRM

A comprehensive offering with built-in metrics dashboards

Well-featured platform
Metrics for insight and analysis
Plenty of help if you get stuck

NeonCRM puts all your data and tools in one place, helping nonprofits to improve efficiency and organization so they can “focus on the work that really matters”, to quote the NeonCRM team itself.

Many of the platform’s creators come from a non-profit background which means they understand the administrative and operational pain points of running such an organization, and should help them design a service catered to these specific needs. Users are able to create online forms, engage donors, plan events, manage members, track volunteers, and get insights from built-in metrics dashboards. 

The platform is comprehensive and pretty straightforward to use, but if problems do pop up, a host of tutorial guides are on hand to walk you through any issues. These are particularly useful in the early stages of getting acquainted with the NeonCRM platform.

The price point – starting at $50 (£37) a month – may perturb smaller nonprofits, but this is not the most expensive offering of its kind, and comes highly recommended if budget allows.

Image credit: Little Green Light

(Image credit: Little Green Light)

2. Little Green Light

Sophisticated fundraising and donor management system

Plentiful customization options
Easy-to-use 
Useful categorization of donors

Little Green Light is a sophisticated fundraising and donor management system that does a lot of the digital legwork for nonprofits. In the words of its creators, “timely insights that the data provides mean fundraisers work smarter – not harder – to connect supporters to their mission.”

A wealth of features are on offer here, including a fully customizable dashboard, customizable reporting, constituent and contact management, the creation of acknowledgment messages and receipts, integrations with other software platforms you may be using, and customized, trackable mailings.

The automatic categorization of donors (top donors, most active, and so forth) is a particularly handy feature, enabling users to home in on certain targets without sifting through reams of data to identify them in the first place.

With so many tools on offer, it may be worth utilizing the extendable free trial to fully get to grips with the platform and make sure it’s right for the needs and skillset of your staff. A further boon is a user-friendly design, plus a heap of video tutorials to help the unacquainted acclimatize to the system, and make good use of its numerous features.

Image credit: CharityTracker

(Image credit: CharityTracker)

3. CharityTracker

Focusing on effective communication and collaboration

Highly user-friendly
Excellent customer support
Reports are somewhat limited in scope

CharityTracker enables different charitable organizations in the same community to collaborate with one another to improve the efficiency of their services.

The creators came up with the idea for the platform off the back of the Hurricane Katrina relief effort in 2005. They noticed the scarcity of communication between different agencies trying to help displaced families in their home town of Florence, Alabama, which led to duplicated operations and poor management of resources.

CharityTracker address these issues by enabling users to communicate in real-time – with each other, and with their communities. Features include a shared client case database, tracking and reporting, post bulletins and referrals.

An extremely easy-to-use interface is one of the key plusses here. Navigation across different features is simple, which should save time training users. With many of these users potentially being volunteers with little knowledge of IT and data entry, this is an invaluable aspect of the platform. Its round-the-clock tech support is excellent too, so any problems that do arise should be nipped in the bud swiftly.

For the data-heads who like to really get under the bonnet with their analyses, the reports may seem a little limited and cumbersome, but there is little else to fault with this well-priced service.

Image credit: Bloomerang

(Image credit: Bloomerang)

4. Bloomerang

Well-designed platform that’s optimized for mobile use

Makes intelligent suggestions for improvements
Useful social media hub
Less scope for customization than rivals

Bloomerang helps nonprofits reach, engage and retain donors with its feature-packed platform. The company claims to have worked with “high-level thought leaders in philanthropy” to create a service that makes it easier than ever to build strong relationships with donors.

The software’s core features include a dashboard that displays the organization’s donor retention rate along with suggestions on how to improve that, as well as future incoming donations.

Users can also manage reports and accounts, while a social media hub monitors what constituents may be tweeting about your organization. It’s a shame Facebook and Instagram aren’t enabled, but lots of platforms don’t have this tool built-in at all, so we’re not complaining.

Design is a strong point, with campaign progress showed as soon as you log in, while a clean, user-friendly design is employed throughout. You don’t have to be a software expert to make use of the platform, and it’s also been optimized for mobile for those who wish to log in on the move.

Bloomerang boasts an impressive array of features but it is slightly less customizable than other services, which can be frustrating when trying to tailor the platform to the specific needs of each user within the organization. Given the higher price point demanded here, this is something of a drawback.

Image credit: DonorPerfect

(Image credit: DonorPerfect)

5. DonorPerfect

One-stop-shop for fundraising and donor management

Top-notch customer support
Integrations with other services
Not the most fully-featured offering

DonorPerfect is a one-stop-shop for fundraising and donor management. It promises to “supercharge your nonprofit’s fundraising initiatives and cultivate your most valuable relationships” via its software platform.

The roster of features include the ability to manage constituent contacts and donor development, send personalized communications, report and analyze results, integrate with other products and services, as well as being able to collect donations and information online.

A standout feature of DonorPerfect is its extremely attentive support team. Unlike many other services, there is always somebody ready to help at the end of the phone. Sometimes scanning tutorials just doesn’t answer your question, and long waits for assistance can be frustrating, so the ability to speak directly to someone about an issue is a strong selling point.

DonorPerfect doesn’t have all the bells and whistles of other services we’ve covered here, but it remains very comprehensive, and only really hard-core users will exhaust the options at their disposal.

Best of the rest

Operating on a slightly smaller scale? Then perhaps Continue To Give is the platform you need. With pricing starting at $30 (£22) per month, this service helps small to medium-size nonprofits collect donations across multiple avenues via the web, email, mobile, and social media crowdfunding.

Wild Apricot is an all-in-one membership management solution which already serves over 16,000 associations, nonprofits, and clubs. Key features include full membership database management, a drag-and-drop website builder (including easy integration with your existing website), online event registrations, automated emails and much more. 

By bringing together supporter engagement and constituent relationship management software in one integrated platform, Salsa CRM supplies nonprofits with all the online and offline tools they need to engage communities, raise funds, rally supporters, and thus, in the words of the company, “change the world.”

Focusing on events and volunteer organization, InitLive enables users to efficiently manage their teams. The cloud-based web platform boasts tools for event planners to recruit, assign staff, copy shifts, and reuse or export data. 

DonorSnap allows fundraisers to capture, organize and store donor contacts effectively. Using a customizable database with user-defined fields, you can track relationships and affiliations, manage memberships and accept event registrations.