Businesses need to be thinking about their Unified Communications strategy

(Image credit: Future)

The pandemic changed the way that businesses operate with more workers opting for hybrid or completely remote working models.

While adapting to new methods has been easy for many, for some businesses introducing new technology has not been quite so simple. Following the ISDN switchover in 2025, unified communications systems will be the norm. So, it’s important for businesses to think about integrating these systems now to get ahead of the curve. 

Although working from home offers wider opportunities for employment and a better work-life balance, it seems that for many, technology is the biggest frustration for home workers. 

Recent research conducted by Vodafone and RingCentral, a leading global provider of cloud-based business communications and collaboration solutions, has revealed some of the problems for hybrid workers when working outside of the office and the frustration it causes.

Issues with broadband (25%) and tech not working properly (23%) were named by respondents as some of the most pressing issues. Video calls freezing mid-flow (15%) and calls dropping out (11%) also stood out as tech-related problems that could be easily tackled. 

Last year, we launched the Vodafone Business Unified Communications (VBUC) platform in partnership with RingCentral to provide a simple solution to help organisations as they prepare for existing networks - Integrated Services Digital Network (ISDN) and Public Switched Telephone Network (PSTN) – to be shut down in 2025. 

Initially launched for large enterprise customers, the platform has been extended to cater to businesses of all sizes. In addition, we’ve also introduced new enhancements which now put mobile at the heart of the user experience.

The VBUC platform now provides an intuitive, unified experience that lets users make calls and access a Unified Directory system making it easier to collaborate across the organisation including with colleagues who do not have a VBUC license. Additionally, users can send messages and launch HD-quality video meetings – whether working remotely or on the go with their IOS or Android mobile device. 

In essence, employees can use the VBUC platform to access their suite of RingCentral collaboration and messaging applications wherever they are and powered by Vodafone’s award-winning network to ensure no disruptions. 

It is vital that businesses are thinking about their future unified communication solutions. The ISDN telephone network was originally introduced in 1986, and by 2025 it will be switched off entirely. The underlying PSTN network is already being phased out, too. Going forward, all telephony will be internet-based and so it’s critically important that businesses ensure the required level of internet connectivity is in place before migrating phone lines to a new system.

Being able to work from anywhere is a key part of our working lives. And by being able to take your entire office with you when you’re working out of the office is crucial to allow true flexibility with communications. The new mobile enhancement offers a complete extension of the office allowing users to be always connected, able to access the files or contacts they need, and they can do so with confidence from this market-leading full-service communications solution.

To discover how your business could benefit from this unified communications offering go to Vodafone Business Unified Communications