Latest about Pro opinion
Bridging the real digital gap in the public sector
Bridging the public sector’s digital divide starts with people, not just technology.
How cloud-based technology is helping contact centers cut carbon emissions
Discover how cloud-based contact centers cut carbon emissions while boosting efficiency and sustainability goals.
Leaving a print at Microsoft
On the 30th anniversary of Windows 95, how did it inform modern print?
How data centers can balance growth with environmental responsibility
How AI, innovation, and renewable energy are redefining data centers for a sustainable digital future.
Is privacy really dead? How generations are rewriting data protection
Generations are redefining privacy, demanding transparency, accountability, and control in a data-driven world.
AI voice fraud is exploiting contact centers
(Deep) faking it: contact centers are the wild west for AI-generated voice fraud.
GPT-5 is here and your network needs to catch up
Enterprises racing to deploy GPT‑5 are discovering their legacy networks can’t keep pace with AI.
What exactly am I paying for? Redefining value in the age of AI
6 principles for firms to build trust in their AI approaches and drive new revenue.
