Latest about Pro opinion
Beyond time-saving: Generative AI’s shift from speed to decision making
The real AI transformation is strategic: using genAI not just to do things faster, but to decide what to do in the first place.
I am a cybersecurity expert - here's why it's time for businesses to bolster defenses, beyond just tech
Cyber threats evolve. So must we. Resilience starts with people and adaptive defenses.
From noise to action – how context transforms vulnerability management
Exploring why risk-based vulnerability management, rooted in situational awareness is key to effective cybersecurity.
The resilient retailer’s guide to proactive cyber defense
Retail cyberattacks increase due to human errors and SIM swaps, emphasizing the need for robust cybersecurity strategies.
For successful AI implementation, organizations need to prioritize outcomes over ownership
Real progress will come from working differently, with intelligent tools
Powering productivity: why small businesses are pivotal to the UK's digital and economic future
With the right tools and policies, today’s SMEs can scale faster and compete more effectively.
Why voice still rules in the AI-powered contact center
How to improve the customer experience using AI to return to voice.
Your smartest employee might not be human
Agents aren’t tools, they’re teammates. Just like humans, they need induction, training and appropriate limitations on what they can do, and how.
