Instant online support seems a no-brainer for almost any customer-facing business, but it's not catching on in the UK.
Plenty of tech firms are now up in arms over CISA, with Apple and Dropbox being the latest to voice their opposition.
Yahoo's Q3 results show revenue was still below analysts' expectations, though a new deal with Google could give it a boost.
Google's Chinese ambitions seem to be moving up a gear with a fresh investment in a speech recognition firm.
From smart glasses, through always-on cameras to wearables that monitor your alertness, the way we work is about to undergo a major transformation.
The issue of upgrading is a thorny one for businesses, but if you're in need of advice, we've got plenty on hand.