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Correcting the flaws appearing in online customer service systems
Industry voice Karl Reindl, Managing Director of Youstice, discusses the thorny issues involved with ensuring your customer service system doesn't fall behind the times.
Yahoo Endings lays your digital life to rest after you kick the bucket
Yahoo Japan service pledges to wrap up your mortal online affairs so there's no need to worry in the afterlife.
UK train network to get £90m on-board Wi-Fi boost with free speeds for all
Rail users on the UK's busiest routs could soon have access to free and fast Wi-Fi speeds under plans to upgrade the network
Becoming anonymous: why privacy on the web is no bad thing
IN DEPTH Web giants are scrabbling to reveal your real name online - here's why you shouldn't always give it out.
David Cameron was following a high-class escort agency on Twitter. No really!
BLIP David Cameron fancies himself a bit a techy, but a Twitter gaffe has left the PM a little red faced.
The Feeling Guilty button: it's the only way to save music, movies and books
Opinion If you want to have true guilt-free web bargain shopping, you need to have a button that frees the guilt.
Bing UK adds pop-up warning for illegal child abuse searches
Microsoft has become the first internet company in the UK to inform web users they are searching for illegal imagery.
Amazon adds £10 minimum spend for free delivery, Blu-rays, games still ok
Amazon's free delivery has been useful for picking up odds and sods, but now you'll need to spend a tenner.
