Improving business continuity
Business continuity may be the single biggest advantage of Cloud UC over premise-based systems because it ensures that the business and its services are accessible under all conditions. By choosing a geographically redundant Cloud UC solution, a business is automatically protected against a network outage at any specific location.
In early 2014 the Global Workplace Analytics and Telework Research Network estimated federal government agencies saved $32 million in productivity during just four snow days in the Greater Washington area between December 2013 and March 2014. These savings exceed the entire estimated cost of implementing telework across the government over five years – which the Congressional Budget Office pegged at $30 million.
A premise-based system places several additional upfront and ongoing cost burdens on IT decision-makers, including the need to set up geographically distributed systems, ensure connectivity and failover procedures are in place, address monitoring of the systems, and provide a full service through the VPN/Firewall. These steps are cost prohibitive for most organizations.
There are several aspects of the cloud model that improve UC adoption at the business and user level that make it optimal for agile CIOs.
Cloud UC has the potential to accelerate time-to-market due to the fact that once the purchase decision is made, the business can effectively start deploying the service to employees immediately. Second, cloud UC delivers reduced infrastructure and on-going support costs. There are no new servers to buy and no software to install. Most business will do a controlled rollout of the service, and that too is more easily managed from the Cloud.
The third adoption benefit can be seen as the business grows or contracts. When another site comes on line, the IT department merely needs to address the network and connectivity, allowing for ease of scalability.
Unified communications empowers businesses to stay connected both internally and externally. However, implementing UC inside the data center comes with additional expense and management overhead. Cloud UC makes that experience truly feasible by providing what teams are looking for at a cost and complexity level that make it manageable for IT departments.
Offices have the flexibility to move anywhere, and be anywhere, to keep businesses running efficiently.
- Joseph Harsch is Senior Director, Market Offers at BroadSoft.