Industry voiceWe discuss how to cater for the increasingly demanding connected customer.
Industry voiceEngage with customers, create a narrative, utilize metrics, listen to feedback, check in with customers.
Industry voiceOur top tips for those businesses introducing new systems, or indeed those changing their existing ways of working.
Industry voice2015 will see a shift in thinking and setting priorities for business software users and vendors alike.
Industry voiceFrom networks to social media and video engagements, everything links back to the customer.
Industry voiceLarry Lien, VP of Product Management at Resolve Systems provides guidelines for improving interactions between agents and customers.
Industry voiceAn insiders view of how businesses should market themselves in the changing face of retailling.
In the third part of Samsung and Ovum's report, Gary analyses how customer service can be radically improved by capitalising on opportunities brought by technology.