Samsung ProXpress C2670FW review

A week into my testing, though, I had difficulty getting the printer to print. I would either get blank printouts from the machine, or very faint ones. After calling Samsung customer support for businesses, I soon figured out that the problem came from the black toner cartridge not sitting correctly. Upon closer inspection, there seems to have been a missing or broken piece on my black toner cartridge. As you'll see here, the Cyan (blue) cartridge has a peg resting in the gap, while the gap on the left (where the black toner would go) is empty. This problem only came up in the last day of my testing, only lasted a couple of hours, and seems to be due to a defective toner cartridge.

When I was working with customer support, though, I was told that this model has had issues with the latest version of Apple OS X, 10.10 Yosemite, which is what I was currently running on one unit I tested the C2670FW with. This isn't the biggest deal, since most companies aren't as quick to dive into the latest OS as I am, but worthy of mentioning nonetheless. One other note, while the C2670FW bills itself as 27 pages per minute, I was only to get 24 pages of a simple black and white Word Document to print on 8.5 by 11-inch paper in a minute. Again, not a deal breaker, but something worth noting. With a more colorful word document, I almost got the exact same amount, with 23 pages of 8.5 by 11-inch paper in a minute. I was able to get the C2670FW to print 8 color photos on regular 8.5 by 11-inch paper in a minute, which is pretty speedy compared to similar models. On a glossier 120 g/m2 heavier stock of paper, that rate was cut to 4 color photos on 8.5 by 11-inch paper per minute.

Using the Samsung Mobile Print iOS application wasn't exactly perfect either. I found that trying to multi-task while printing led to jobs pausing or going into a digital limbo. This is likely a part of how iOS handles its memory when multi-tasking. Be warned that if you want to print a lot from the device, you can't jump around between apps. For instance, during a meeting when you're printing another copy of a file, you can't switch back to taking minutes for the meeting … or trying to beat level 204 in Candy Crush.

On the software side, the touch-screen panel on the front of the machine works well enough, but it's gear icon, used to expand options, is a little too small and hard to tap.

We liked

For the vast majority of the time I spent reviewing the printer, it worked like a dream. Images looked fantastic on it, from landscapes to still life photo, everything printed at or above expectations. The scanner is as fast and precise as any stand-alone unit, and the copier function worked both with the top loading tray, and the scanner pallett, much like a full-sized office copier unit.

We disliked

Unfortunately, the half a day spent trying to figure out what was going wrong woke me up from the dreamlike experience I had with the printer. That, along with the problems inherent from printing from iOS, disrupted my flawless experience.

Final verdict

The problems I encountered felt like rare irregularities, especially when considering how great the machine ran the rest of the time, as well as after I noticed the issue with the toner, which was able to be fixed by seating the black toner at the same angle as the other three. Since anybody who encountered such an issue could request a refund for a defective toner cartridge, the strengths of the unit outweigh this glitch, making it absolutely worthy of your purchase.