Looking for an inexpensive and reliable broadband deal? Well, TalkTalk may be the perfect provider as it specialises in reliable deals that don't break the bank.
TalkTalk also offers a great range of package options including an ADSL deal (only available in non-fibre areas), a couple of reasonably priced fibre packages, and a great range of Full Fibre deals.
Below you'll find a comprehensive rundown of all the company's internet plans, as well as answers to several popular reader questions about TalkTalk's offering. Simply looking to switch to TalkTalk today? The widget at the bottom of this guide can help you do just that in only a couple of clicks.
Why should I consider switching to TalkTalk?
As we mentioned above, TalkTalk's best trait is its affordability. It offers deals that are much cheaper than those at the top end of the market like Sky, BT and Virgin. Plus, it even rivals Vodafone in value when it comes to fibre packages.
Past its affordable pricing, TalkTalk goes strong on speeds, offering a great selection of fibre and superfast fibre options. Plus, for an increased fee, broadband and TV deals are also available. These offer a collection of different channels, including Sky Sports and Sky Atlantic via NOW TV.
That said, we should stress that one area where TalkTalk traditionally struggles is customer service, although this isn't uncommon for broadband providers. The company averages just 3.0/5 on Trustpilot, from nearly 80,000 reviews. To make matters worse, 45% of these reviews are only one star.
What broadband packages does TalkTalk offer?
It's one of the trickier decisions you'll have to make when choosing your broadband deal - do you save money with a standard fibre broadband package or splurge on something a lot faster that will offer better performance? Your options with TalkTalk are as follows:
TalkTalk UK coverage
TalkTalk is another broadband provider that uses the Openreach network which currently offers fibre broadband to 99% of UK homes and businesses. As such it’s likely you’ll be able to get its fibre packages.
However, the ‘Full Fibre’ rollout is still ongoing and has so far reached over 12.5 million properties, so you will need to check with TalkTalk if you can get such a connection. Openreach is aiming to reach 85% of the nation’s premises by December 2026.
TalkTalk broadband FAQs
What are TalkTalk’s customer services like?
TalkTalk’s customer services leave something to be desired. A quick look at customer reviews and sites like Trustpilot will show you that there are a fair few complaints about the speed of its services, specifically how quickly it resolves problems.
The latest Ofcom complaints report isn’t particularly flattering about TalkTalk either. It is the second-most complained-about provider after Vodafone, with 18 complaints issued per 100,000 customers.
That said, it does offer support across multiple channels including phone, email, SMS, its app and via its online dashboard and forums.
It's also worth noting that lots of different internet service providers (including the ones at the top end of the market) also struggle in this regard. The sad reality is that customers are much more likely to rate their internet connection when they have a problem and fail to leave a review when it performs as expected.
How reliable is TalkTalk’s broadband service?
As mentioned above, TalkTalk uses the Openreach network, which is one of the most dependable in the UK. Interruptions and issues are rare on this network and any problems tend to be resolved fairly quickly.
Your download and upload speeds can of course vary depending on your location, how you’re using the internet and the time you’re using it, but generally speaking, TalkTalk is a highly reliable choice.
Can I order TalkTalk broadband deals over the phone?
TalkTalk recommends that you order on their website (and we can confirm that this process is very simple). However, you can also call the company and complete your order that way.
To reach the company's dedicated call centre, dial 0800 0499999. Then, one of TalkTalk's customer service representatives will take you through the entire process. The call centre is open 9 am until 7 pm Monday to Friday and 10 am until 6 pm on Saturdays and Sundays.
What TalkTalk broadband and TV packages can I add?
If you're looking for a one-stop broadband and TV shop, then TalkTalk is your friend. This is because TalkTalk provides a number of TV add-ons, including a TalkTalk TV Hub. For an extra £5 per month, this allows you to watch, pause and rewind TV on 70+ live channels. You'll also get access to all 10,000+ apps on Google Play, including NOW, Netflix and Prime Video (separate subscriptions apply).
Added to this, you can also choose to include a number of TalkTalk TV and NOW Memberships to your package on a monthly basis, including NOW Cinema, NOW Entertainment, NOW Sports and NOW Hayu. If you prefer, you also have the option to mix and match Netflix and NOW Memberships.
How long will my TalkTalk broadband contract last?
TalkTalk's broadband deals used to be pretty flexible. But, much like many other providers, the company now mainly offers longer-term deals. As of April 2024, the company is specialising in 18-month contracts. However, although these contracts are rather long, they do keep the monthly cost down.
Calls with TalkTalk
Do I get a TalkTalk landline?
Every TalkTalk broadband package used to come with a landline included in the price. However, sadly this is no longer the case.
Now, the majority of the company's plans come without a phone line. In fact, none of the company's Full Fibre data-only packages support a landline.
If you do need a landline, options are still available. If you're interested, the company suggests that you call them on 08000 496253. A member of the customer services team will talk you through the best options for your needs.
Looking to switch to TalkTalk? We can help!
Interested in switching to TalkTalk? Simply use the widget below. In only a couple of clicks, you'll be able to see all the best and cheapest TalkTalk deals that are available at your address.
In addition to this, you can compare TalkTalk’s packages to the rest of the market by reviewing our guide to all the latest and best broadband deals.
