Nokia has admitted that the N97 has been something of a disappointment since its release last June, and that the company made mistakes.
Speaking to All About Symbian, Anssi Vanjoki, EVP of Markets at Nokia said the company realised the issues and has learnt lessons from the experience.
While pointing to decent margins made in terms of sales and profit on the N97, Vanjoki added: "it has been a tremendous disappointment in terms of the experience quality for the consumers".
Issues
The phone was beset with issues when it launched, with freezing firmware, hard to navigate systems and problematic web access.
Firmware updates have fixed issues to some degree, but the phone was still dubbed a failure by many critics.
Vanjoki also stated that the first version of Symbian has been overused, with Nokia using it "for too long, something which should not have been stretched", although it "has been an unbelievable cycle of things for us, that has taken far too long to repair and mitigate."
The good news is that Symbian^3, the next release of the OS from the Open Symbian Foundation, will be a lot more consumer focused, according to Vanjoki, who stated: "we have taken the learnings and when Symbian^3 comes out you can rest assured it will be perfect".
Your comments (5) Click to add a new comment
lewchenko
February 27th 2010
5. lfc123..... after reading your comment, I doubt anyone would consider a nokia phone again !
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roberto
February 26th 2010
4. I used Nokia's for 17 years but switching to an iphone was a great move,their excellent!
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fac51
February 26th 2010
3. I know loads have had issues but I love mine and the latest firmware has sorted a lot of minor niggles.
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lfc123
February 26th 2010
2. got mine in August broke in September (software problem) got back in October broke 2 days later (software problem) got back November broke again December 22 (wouldn't charge) nokia couldn't fix it gave me a new one on February 16 but haven't been able to make phones call going back tomorrow. apart from that it has been fine lol.
I am paying £45 a month and for 75% of that time i have had a nokia 2330.
TBA I think nokia should give us back our money if even they admit it's a 'tremendous disappointment'.
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craigio
February 26th 2010
1. Also a "Tremendous Disappointment for those who shelled out £500 on launch day too! Another iPhone convert.....
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