How to avoid online phishing

The complete guide

How to avoid online phishing

We've all seen them, and we've all probably received one. The so-called 419 scam – named after the article of the Nigerian penal code that deals with fraud – is perhaps the most infamous of all phishing scams. It offers the recipient untold wealth, if only they'd allow an even larger sum of money to rest in their bank account temporarily on its route out of a distant nation – oh, and of course, to wire over a small amount to cover the sender's expenses.

It might sound tempting, but the reality is that no one, not even a desperate prince, is going to give you money for nothing. PhishTank, a collaborative clearing house for information about phishing on the internet operated by OpenDNS, had registered 1,198,703 verified phishing sites at the time of writing, of which 12,143 were still active.

Google is going one step further and actively flagging suspected phishing sites in users' browsers. "We're currently flagging up to 10,000 sites a day," wrote Lucas Ballard, Google Software Engineer in June 2013, "and because we share this technology with other browsers, there are about 1 billion users we can help keep safe."

How to avoid online phishing
Just because this email appears to carry an offi cial logo doesn't make it genuine. In actual fact, apart from the matching colours it's quite dissimilar to the genuine USPS mark

We still can't afford to be complacent, though. Figures released by RSA's Anti-Fraud Command Centre indicated that in 2012, the UK was the number one victim of phishing scams, with losses of over £405m from close to 250,000 individual attacks.

That was an increase over the previous year, in a period when figures for Canada and the US declined.

Far from the real deal

Increased public awareness means that phishers have to resort to subtlety. The US Internal Revenue Service (IRS) is posting advisories to its website warning American taxpayers that scammers, passing themselves off as the IRS were hooking recipients with phony tax cuts and rebates.

IRS Commissioner Doug Shulman called it "a disgraceful effort by scam artists to take advantage of people by giving them false hopes of a nonexistent refund."

Its UK equivalent, HMRC, maintains an extensive list of spoofed email addresses frequently used by phishing operatives making similar claims over here, with such likely candidates as service@, secure@ and customs@hmrc.gov.uk all in circulation – and all fraudulent. Bookmark HMRC's webpage listing addresses used by scammers, and check that any addresses that you might receive future emails from HMRC don't appear on its updated list.

How to avoid online phishing
HMRC, like many other offi cial organisations, maintains a list of addresses scammers have used to contact potential victims

Phishers often go to great lengths to make their emails look like the real deal. Don't be fooled into thinking that just because an email includes logos from HMRC, your bank or PayPal that it's been anywhere near those organisations' servers.

Watch out for clues, like spelling mistakes or grammatical errors that would less likely be made by a native speaker, as these too could indicate that the message might have originated from overseas.

Be wary of emails that are too familiar (tax authorities and credit card companies are unlikely to open an email with 'Greetings' or sign off with 'God bless'), or ask for too much information.

How to avoid online phishing
This email is well put together but the use of the phrase

Online banks will never ask you to provide your password or username, sensitive data such as maiden names or other login credentials. They usually confine sensitive communications to secure messaging areas within the account management screens that can only be accessed after logging in with a username and password, so don't trust emails that appear to include a lot of sensitive financial data.